Matthew Johnson

• Increased customer satisfaction with prompt and knowledgeable support for various issues.
• Demonstrated adaptability when faced with new challenges enabling quick mastery of necessary skills.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Increased equipment lifespan, performing preventive maintenance and timely repairs.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Performed preventive maintenance and basic repairs on workover rigs by checking fluids, hydraulic and transmission levels.
• Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
• Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
• Maintained open lines of communication with colleagues, enabling smooth collaboration and timely completion of projects.
• Consistently met or exceeded daily production quotas through diligent work ethic and attention to detail.
• Operated equipment while observing standard safety procedures.

See current employment.

• Provided same level of care and attention to all customers, no matter vehicle value.
• Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
• Applied primer, installed glass and monitored curing.
• Reduced vehicle downtime for clients with prompt completion of auto glass projects.
• Developed lasting client relationships by delivering exceptional service and follow-up care.
• Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
• Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
• Provided mobile services, bringing convenience to customers at their preferred locations.
• Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
• Wrote tickets, updated accounts and closed out work orders.
• Trained new technicians on proper procedures, contributing to overall team growth and development.
• Demonstrated strong commitment to excellence by consistently receiving positive feedback from satisfied clients.
• Participated in ongoing training workshops, honing skills as an Auto Glass Technician and staying current with industry advancements.
• Kept work areas organized, clean and free of hazards.
• Met or exceeded company-defined quality and production goals.

• Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
• Ensured efficient communication between crew members, fostering teamwork and collaboration on board.
• Collaborated with diverse teams of sailors from various departments to ensure cohesive execution of shipboard operations on a daily basis.
• Promoted a clean and well-organized living environment for crew members through regular cleaning routines and inspections of berthing spaces.
• Contributed to the overall morale of the crew by maintaining a positive attitude and demonstrating strong work ethic during long deployments at sea.
• Enhanced overall efficiency of ship operations by actively participating in regular training exercises, such as man overboard drills or fire-fighting simulations.
• Safeguarded sensitive information related to ship movements or mission objectives by adhering to strict confidentiality protocols within the chain of command.
• Stood watch while underway to facilitate communications and maintain onboard safety and security.
• Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.