Matthew Johnson
The Citizens National Bank
Leavenworth,KS
4
years of professional experience
Conscientious professional with extensive experience at The Citizens National Bank, excelling in loan documentation and customer service. Proven ability to enhance operational efficiency through meticulous file management and effective communication. Recognized for fostering strong client relationships and achieving high customer satisfaction, contributing to a results-driven environment.
Work History
Cashier
1 Year 7 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and electronic payments accurately to minimize discrepancies.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Participated in training sessions for new hires on checkout procedures and policies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Reduced processing errors by meticulously following transaction procedures.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced shopping experience, provided product information and location assistance.
Customer Service Representative/Teller
1 Year 6 Months- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Processed transactions efficiently, maintaining accuracy and adherence to banking policies.
- Resolved customer complaints by identifying issues and providing effective solutions promptly.
- Collaborated with team members to improve workflow processes, enhancing overall service delivery.
- Educated customers on product features and benefits, facilitating informed decision-making.
- Monitored account activity for potential fraud, ensuring compliance with regulatory standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers with account inquiries, providing prompt and friendly service.
- Maintained cash drawer accuracy through diligent counting and reconciliation.
- Monitored and identified potential discrepancies in daily cash flow reports.
- Educated customers on banking products, promoting services to meet financial needs.
- Implemented best practices for compliance with regulatory requirements and internal policies.
- Trained new tellers on operational procedures, improving onboarding effectiveness and team performance.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Answered telephone inquiries on checking and savings accounts, and loans.
Loan Secretary
1 Month- Facilitated information gathering and execution of objectives for loan officers to enhance operational efficiency.
- Executed mailing of correspondence to customers regarding loan statuses, ensuring timely communication.
- Streamlined organization of loan file cabinets to enhance accessibility for customer document retrieval.
- Scanned loan paperwork for loan officers and assisted in identifying missing documents. Communicated with customers regarding incomplete steps, such as proof of lien or insurance. Followed up on outstanding paperwork related to loans.
Education
High School Diploma
Skills
File management
Data entry
Customer service
Relationship building
Cash handling and management
Timeline
Loan Secretary
The Citizens National Bank
05.2026 - CurrentRead More
Customer Service Representative/Teller
The Citizens National Bank
12.2024 - 2026Read More
Cashier
Walmart
12.2022 - 07.2024Read More
Homeschooled
High School Diploma
Read More