Matthew Jones
Amherst,NY
Summary
Driven by comprehensive technical knowledge and a commitment to operational efficiency, I spearheaded significant revenue growth and a 10% net profit increase at MLP Plumbing & Mechanical Inc. as a Service Operations Manager. Leveraging critical thinking and customer service management skills, I enhanced service delivery and client satisfaction, while negotiating cost-saving contracts and streamlining workflows.
Overview
14
14
years of professional experience
Work History
Service Operations Manager
MlP Plumbing & Mechanical Inc.
2020.06 - Current
- Over see all plumbing and HVAC service operations
- Significant growth in revenue and increased net profit 10% in the 4 years I have been in this current role.
- Streamlined workflow for increased productivity with the introduction of new software tools, technologies & equipment.
- Achieved consistent on-time project completion by effectively managing schedules, resources, and budgets.
- Negotiated beneficial contracts with customers, suppliers/vendors resulting in cost savings and increased revenue without sacrificing quality or reliability.
- Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.
- Improved service operations efficiency by implementing standardized processes and procedures.
Plumbing Service Manager
MlP Plumbing & Mechanical
2017.01 - 2020.01
- Over saw day to day plumbing service operations included quoting small projects and schedule technicians to complete service calls and projects.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Journeyman Plumber UA Local 22
MLP Plumbing & Mechanical Inc.
2010.06 - Current
- Repaired plumbing systems, components, and equipment.
- Ran small jobs as a foreman.
- Tested and certified Backflow prevention devices.
- Certified National Fuel gas line Installer.
- Completed Local 22 apprenticeship in 2017.
Education
Plumbing
UA Local 22 Apprenticeship
BuffaloAssociate of Applied Science - Hotel Restaurant Management, A.A.S.
Erie Community College
Buffalo, NY06.2010
High School Diploma -
Grand Island Senior High School
Grand Island, NY06.2008
Skills
- Comprehensive Technical Knowledge & Field Experience
- Operational Efficiency
- Incident Management
- Workforce Planning
- Goal-Oriented
- Critical Thinking
- Customer Service Management
- Relationship Building
- Multitasking and Organization
- Positive Attitude
- Problem-Solving
- Reliable and Responsible
Timeline
Service Operations Manager
MlP Plumbing & Mechanical Inc.
2020.06 - Current
Plumbing Service Manager
MlP Plumbing & Mechanical
2017.01 - 2020.01
Journeyman Plumber UA Local 22
MLP Plumbing & Mechanical Inc.
2010.06 - Current
Plumbing
UA Local 22 Apprenticeship
Associate of Applied Science - Hotel Restaurant Management, A.A.S.
Erie Community College
High School Diploma -
Grand Island Senior High School
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