Matthew Jones

• Responsible for the acquisition of land, land rights, licenses, leases, permits, and other documents necessary for the construction, operation, and maintenance of electric transmission lines and/or distribution facilities. • Properly prepare, maintain and revise (as needed) of property owners’ files, right of way maps, records, drawings, exhibits and necessary progress reports. • Act as an expert witness, assist, and confer with legal counsel and project management in the selection of witnesses and commissioners in connection with condemnation and/or other court actions. • Able to handle complicated negotiations with landowners (or their designees) for the acquisition of rights relative to the construction, reconstruction, enlargement, or maintenance of electric transmission and/or distribution facilities and supervise contract agents as required. • Able to settle complicated damage claims with landowners (or their designees) relative to property damage caused or created during the construction, reconstruction, enlargement, maintenance, or removal of transmission and/or distribution facilities and supervise contract agents as required. • Search courthouse and other records as may be available to determine present property ownership(s) and the extent of interests therein. • Remain knowledgeable in real estate values and accepted real estate appraisal practices; advise and assist in establishing a range of fair market values to be used in the acquisition of land and land rights. • Draft & prepare documents for rights of entry, damage claims, contracts, easements, licenses, leases, permits, options to purchase and other documents as may be necessary to acquire adequate rights for electric transmission and/or distribution facilities using Transmission document database (TransROW). Conduct and participate in public meetings and informational hearings. • Assume additional responsibilities and projects as required and communicate closely with the personneel.

• Assist with training of new hires.
• Developed training materials for new agents to enhance onboarding experience.
• Coordinated project timelines and resources to meet client deadlines.
• Managed client relationships to ensure satisfaction and retention.
• Mentored junior agents, fostering skill development and career growth.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.

• Provide one-to-one assistance to student with approved Individual Education Program.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Ensured a hygienic classroom environment to promote student health and well-being., neat and properly sanitized for student health and classroom efficiency.
• Monitored student behavior in various settings to support learning and maintain order. in classroom and common areas to monitor, enforce rules and support lead teacher.
• Provided tailored educational, behavioral, and emotional support to individual students, fostering positive learning outcomes.
• Documented and communicated student progress, behavior, and social skills to inform instructional strategies.
• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

• Supported disabled clients in achieving independence and enhancing well-being.
• Ensured clean, safe, and organized environment to promote patient comfort and safety.
• Administered medication as directed by physician.
• Administered medication according to physician orders.
• Led patient or group recreational activities for enhanced patient outcomes.
• Facilitated recreational activities to improve patient engagement and overall outcomes.

• I supported the Business Development Managers (Sales Department) in the Illinois, Tennessee and Kentucky
• Followed up with new and existing sales leads to maintain engagement and identify opportunities
• I would find out if they are in the market to finance additional equipment
• Communicated all leads to assigned Business Development Manager.
• Submitted credit applications to Credit Department for pre-approval, facilitating timely financing decisions
• I worked with dealerships and customers to ensure all documents are signed and filled out correctly.
• Coordinated with dealerships and customers to ensure all documents were accurately completed and signed

• I handled incoming phone calls from customers, dealers, sales representatives
• I worked directly with Accounting, Collections & Titles Department to resolve customer issues
• I provided payment assistance for customers unable to afford their monthly payments
• I provided 1-3 payment extensions or provide due date changes
• Facilitated payment relief for over 30 customers impacted by Hurricane Harvey and Hurricane Irma
• Processed refinance requests for customers requiring major repairs on equipment due to financial constraints
• Managed entire process from initiation to completion, ensuring smooth workflow.
• Submitted rewrite files to Credit Department for accurate entry and thorough review.
• In a very timely manner, I would ensure repair is paid after customer signed new refinance documents and customer is back in their equipment generating revenue.

• Managed collection efforts and minimized delinquency for nearly 50% of the entire Engs collection portfolio.
• Assisted customers with payment solutions for monthly obligations.
• I provided Processed payment extensions for 1 to 3 months to accommodate customer needs..

• Reviewed credit of new and existing Hub customers along with their sister counterpart - Mode Transportation
• Collaborated with sales team to assess credit risks and expand company portfolio
• If approved, I would determine appropriate credit limits and set terms
• Determined credit limits and set terms for approved customers to manage risk effectively
• I would research obtain balance sheets, income statements, statements of retained earnings, statements of cash flows.
• Conducted comprehensive financial reviews for larger customers seeking to expand their business with Hub Group
• I worked alongside Sales Team to increase over risk and portfolio of our company

• Managed collection efforts and minimized delinquency for over 30 customers with a portfolio size exceeding $5 million.
• Through individual efforts, I have accomplished the following: % of overall current AR (Accounts Receivable) has averaged 85% on a weekly basis and % of AR over 60 days past due has been at 1%
• Achieved over 90% in current AR for nine consecutive weeks and maintained AR over 60 days past due below 1% during the same period.
• Review Cortera and D&B credit reports online to determine credit worthiness of potential customers
• Through prompt analysis, I have been able to provide 24-hour turnaround to internal and external customers
• Approved credit limits and established payment terms
• Work with regional sales managers to handle additional customer requests and resolve any discrepancies
• Utilized negotiation and communication skills to maintain strong relationships and secure new customer business.
• Run Business Objects reports on a daily basis
• I pull aging reports & send out to customers on a weekly basis
• Assist Business Development with customer onboarding
• I obtain billing information from the customer and update business rules in TPS
• This ensures that invoices go out to customers with the correct backup paperwork.

• Responsible for credit analysis on customers, including collecting financials, increasing credit limits, and negotiating payment terms
• Analyzed customer accounts to maintain assigned 30-day payment terms and regular payment schedules despite economic downturn
• Through collections efforts, was able to minimize delinquency for national and international customers in excess of $500,000 outstandings
• Executed collections efforts to minimize delinquency for national and international customers with over $500,000 in outstanding balances
• Produced weekly aging reports and made daily collections calls on past due customers
• Applied cash payments to customer accounts - applied cash payments onto customer accounts
• Applied in excess of $300,000+ to multiple accounts in single payment application
• Worked alongside Inside Sales to manage customer accounts and release new orders on trouble customers
• Confirmed payment arrangements on past due accounts to enable timely shipments and support sales growth
• Expedited incoming payments from large customers, strengthening ongoing business relationships.

• Responsible for reducing delinquency for fleet customer portfolio
• Managed accounts and developed relationships with customers with outstanding balances ranging from $50,000 to $1M.
• Oversaw management of west region portfolio valued at $323 million
• Managed accounts and developed EDUCATION relationships with customers outstandings ranged from $50,000 - $1M per account
• Oversaw management of south region portfolio valued at $1.1 billion
• Managed west region - $323M portfolio
• Reduced overall delinquency by negotiating long-term solutions, setting up customers on strict compliance payments, providing 1-3-month payment deferrals, and refinancing balances.
• Reduced delinquency portfolio from 2% to 1% within 6-month period
• Assigned accounts for repossession to third-party agencies when customers did not respond to default letters.
• Managed bankruptcy accounts in collaboration with company attorneys to secure payment protection for the company.

• Managed end-of-lease options for customers' residual balances, facilitating refinances, lease extensions, residual payoffs, or returns of equipment to dealership
• Responsible for funding new retail contracts, setting up lease extension and processing payoffs and releasing titles
• Developed refinance, lease extension, and payoff letter documentation to streamline customer communications
• Coordinated funding for new retail contracts, setup of lease extensions, processing payoffs, and title releases
• Executed vehicle turn-in procedures at dealership and collect any deficiency balance
• Worked with company's brand partner (Daimler Truck Remarketing) on Fair Market Value leases
• Acted as point of contact for lease maturities and managed long-term vehicle trade-back agreements.
• Ensured that DTR paid company in timely manner on closed-end leases -Updated business procedures to maintain ISO certification.

• Entered credit applications for financing trucks, ensuring accurate documentation for processing.
• Called and verified employment for qualified applicants, contributing to thorough assessment of creditworthiness.
• Conducted comprehensive credit investigations to assess risk and ensure compliance with financial regulations.
• Analyzed credit reports and financial statements to determine borrower eligibility and mitigate potential losses.
• Collaborated with cross-functional teams to streamline credit investigation processes, enhancing overall efficiency.