Matthew Jordan
Locust Grove,VA
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Director, School Day Customer Support
The College Board
01.2018 - 10.2023
- Supported middle and high school educators in administering SAT Suite in-school testing
- Managed ordering process for SAT Suite in-school testing, ensuring timely delivery and accuracy of test materials
- Organized training sessions for new hires, promoting professional growth and job proficiency.
- Ensured test security during the administration of SAT Suite in-school testing
- Handled return of test materials for grading, maintaining organized and efficient processes
- Monitored phone queues before, during, and after testing on the school's test day to assist with any issues that arose
- Maintained and strengthened relationships with state contracts contacts and College Board teams
- Provided efficient and responsive client relations through inbound and outbound calls and emails, adhering to established guidelines.
- Skilled at working independently and collaboratively in a team environment.
Senior Manager, Document Services
American Public University System
01.2006 - 01.2018
- Ensured accurate and timely record-keeping by monitoring and processing all incoming student documents
- Monitored FERPA compliance for the entire university until the function transitioned to Registrations Team 2012
- Responsible for handling second-tier student record escalations
- Supported management in addressing employee concerns, and fostering a positive work environment for all staff members.
- Supervised a team of up to 16 employees, including scheduling, personnel issues, training, and monitoring production and quality
- Led successful transition of all student records from paper documents to digital files
- Supported payroll processing by verifying timesheets and maintaining accurate attendance records for hourly employees.
- Managed scheduling for temporary workers, optimizing coverage during peak periods while minimizing labor costs.
- Organized new employee orientation schedules for new hires.
- Shared our process via presentations at AACRAO conference.
Education
BA Management - Human Resources
American Public University
Charles Town, WV01.2017
Skills
- Management
- Problem solving
- Communication
- Leadership
- Operations Management
- Team Operations
- Project Management
- Staff Coordination
- Employee Relations
- Staff Management
- Quality Control Standards
- Schedule Management
- Time Management
Certification
- HRCI HR Associate Professional Certificate, Coursera - 2024
References
Supervisor with College Board (Reston,VA)
Leandra Lynn
Email: lelynn@collegeboard.org
Phone: 703-380-7449:
Co-Worker/Supervisor with College Board (Reston, VA)
Yuri Lopez-Gudiel
Email: ylopezgudiel@collegeboard.org
Phone: 571-839-1430
Co-Worker at American Public University
Michelle Newman
Email: mnewman@apus.edu
Phone: 703-334-4718
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureWork-life balanceCareer advancement401k matchFlexible work hoursTimeline
Assistant Director, School Day Customer Support
The College Board
01.2018 - 10.2023
Senior Manager, Document Services
American Public University System
01.2006 - 01.2018
BA Management - Human Resources
American Public University
HRCI HR Associate Professional Certificate (Coursera) 2/24
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