Matthew J. Wetzel
Shippensburg,PA
Summary
Results-driven Store Manager with expertise in operational efficiency and team leadership. Successfully implemented innovative strategies that enhanced brand visibility and strengthened customer loyalty. Proficient in addressing customer inquiries to ensure high satisfaction levels.
Overview
2026
2026
years of professional experience
Work History
Model Store Trainer
Family Dollar
03.2023 - Current
Holding District Manager
Family Dollar
01.2023 - 03.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Model Store Trainer
Family Dollar
04.2022 - 01.2023
- Promoted team-oriented culture with common sales, service and productivity goals.
- Set performance expectations for employees and implemented improvement plans to reach targets
- Developed employee strengths to improve engagement and remain competitive
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Directed and maintained store merchandising standards to present organized and engaging in-store experience.
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Store Manager
Family Dollar
02.2019 - 04.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented loss prevention strategies to reduce shrinkage rates and protect store assets.
- Implemented effective loss prevention measures, resulting in reduced shrinkage rates within the store.
Store Manager
Family Dollar
2018 - 2019
Warehouse Trainer
Target
01.2017 - 02.2019
- Facilitated communication between shifts to limit redundancies and increase efficient operations.
- Implemented training and development programs including operational training and leadership development.
- Identified workers struggling with concepts and discussed learning needs with supervisors.
- Organized orientation and onboarding process for new joiners.
Store Manager
Family Dollar
2016 - 2018
Store Manager
Family Dollar
2014 - 2016
Store Manager
Family Dollar
01.2012 - 01.2014
Education
High School Diploma - undefined
Francis Scott Key Highschool
Unionbridge, MD05.2010
Skills
- Employee training
- Inventory control
- Staff management
- Training and development
- Time management
- Partnership building
- Loss prevention
- Customer service management
- Customer service
Timeline
Model Store Trainer
Family Dollar
03.2023 - Current
Holding District Manager
Family Dollar
01.2023 - 03.2023
Model Store Trainer
Family Dollar
04.2022 - 01.2023
Store Manager
Family Dollar
02.2019 - 04.2022
Warehouse Trainer
Target
01.2017 - 02.2019
Store Manager
Family Dollar
01.2012 - 01.2014
High School Diploma - undefined
Francis Scott Key Highschool
Store Manager
Family Dollar
2018 - 2019
Store Manager
Family Dollar
2016 - 2018
Store Manager
Family Dollar
2014 - 2016