Joann Gutche
Yelm
Summary
Dynamic Store Manager with a proven track record at Dollar Tree Stores, recognized for driving sales growth and achieving the highest district shrink reduction. Expert in employee training and operational efficiency, fostering a collaborative team environment while managing inventory oversight. Committed to service excellence and enhancing customer experiences through effective problem resolution.
Overview
20
20
years of professional experience
Work History
Store Manager/Model Store Trainer
Dollar Tree Stores
01.2005 - 05.2025
- Directed daily operations, ensuring optimal store performance and adherence to company standards.
- Trained and mentored staff, fostering a culture of teamwork and customer service excellence.
- Managed inventory control processes, reducing shrinkage through effective stock management strategies.
- Implemented visual merchandising techniques, enhancing product presentation and driving sales growth.
- Top Gun Leader, 5 time recipient, highest sales increase quarter to date region wide
- Shrink Reduction Certificate, shrink reduction of highest decrease in district yearly performance
- Golden Star, 5 time recipient, overall top performance of excellent
- Peer Partner, train/develop new store managers
- Model Store Trainer, train and develop all rolls of management
- Developed and executed staff schedules, optimizing labor costs while maintaining service levels.
- Conducted regular performance evaluations, supporting employee development and accountability initiatives.
Education
Tremper High School
Kenosha, WINo Degree - Basic, Intermediate And Advanced Operations
Milwaukee Business
Milwaukee, WI01-1995
Skills
- Service excellence
- Effective problem resolution
- Strong organizational skills
- Retail store management
- Employee training
- Collaborative team management
- Inventory oversight for retail operations
- Multitasking and organization
- Operational efficiency management
Accomplishments
- Trained ASM/SM's for roles in Districts to include remote training.
- Took part in corporate training dos and don'ts
- Oversee district 15+ stores in the absence of the District Manager
- Hire, train, and develop employees for various positions throughout the store, to include relocation to the district as needed.
- Sales growth consistent with company standards of 3-8% per quarter, many times exceeding double-digit increases of 12-38%
Timeline
Store Manager/Model Store Trainer
Dollar Tree Stores
01.2005 - 05.2025
Tremper High School
No Degree - Basic, Intermediate And Advanced Operations
Milwaukee Business
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