Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

Matthew Kahn

Roswell,GA

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

5
5
years of professional experience

Work History

Manager

puzzle piece pastries.
Gainesville, GA
09.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

CSR

Pirate Staffing
Gainesville, GA
07.2022 - 08.2023
  • Provided customer service support to customers over the phone and by email.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Developed strategies to improve quality of customer service delivery.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.

Crew Member

Five Guys
Roswell, GA
03.2020 - 06.2022
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Cashier

McDonald's
Roswell, GA
01.2019 - 02.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • trained new team members on the register which resulted in higher quality cashiers lowering wait times for the consumer
  • Received multiple awards for performance from upper management.

Education

BBA - Managment

Kennesaw State University
Kennesaw, GA
05-2026

Skills

  • Business Administration
  • Performance Management
  • Marketing
  • Contract Management
  • Verbal and written communication
  • Staff Training and Development

Refrences

  • Mark GM of Mcdonalds (770) 992-6121
  • Jake GM of Five Guys (770) 998-3834
  • Valerie GM of Pirate Staffing(470) 703-0200
  • Brittany GM of Puzzle Piece Pastries (678) 696-8319

Timeline

Manager

puzzle piece pastries.
09.2023 - Current

CSR

Pirate Staffing
07.2022 - 08.2023

Crew Member

Five Guys
03.2020 - 06.2022

Cashier

McDonald's
01.2019 - 02.2020

BBA - Managment

Kennesaw State University

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Matthew Kahn