MATTHEW KASTER
Green Bay,WI
Summary
Energetic and customer focused paint expert with 20+ years experience identifying and fulfilling customer needs. Excellent communication skills with the ability to adapt within different work environments while maintaining a positive attitude.
Overview
23
23
years of professional experience
Work History
Store Manager
Sherwin Williams Paint Company
Escanaba, MI
02.2024 - Current
- Utilize the insight platform to document customer interactions ensuring accurate record keeping
- Collaborate with Store Staff to address customer related issues and escalate sales opportunities/customer concerns to the appropriate sales rep as needed
- Work with Sales Rep team by utilizing Rep T-Time to develop sales strategies for customers
- Effectively manage inventory through weekly cycle count completion, reconciling cycle counts, and review negative inventory on a weekly basis
- Committed to Coach/Teach/Train staff and prepare them to progress their SW career
- Manage and delegate customer orders by utilizing customer order entry and following a deliberate action plan to fulfill all customer needs
Store Manager
Sherwin Williams Paint Company
Escanaba, MI
02.2024 - Current
- Utilize the insight platform to document customer interactions ensuring accurate record keeping
- Collaborate with Store Staff to address customer related issues and escalate sales opportunities/customer concerns to the appropriate sales rep as needed
- Work with Sales Rep team by utilizing Rep T-Time to develop sales strategies for customers
- Effectively manage inventory through weekly cycle count completion, reconciling cycle counts, and review negative inventory on a weekly basis
- Committed to Coach/Teach/Train staff and prepare them to progress their SW career
- Manage and delegate customer orders by utilizing customer order entry and following a deliberate action plan to fulfill all customer needs
Lead Sales Coordinator
Sherwin Williams Paint Company
Green Bay, WI
10.2022 - 02.2024
- Provided Trademark Customer Service to Guests as needed
- Utilized communication skills to answer and place phone calls as necessary
- Assisted management Team in managing and maintaining inventory by completing weekly cycle counts and reconciling the variances
- Managed tintable paint orders by utilizing customer order entry and following tint que
- Completed paint and stain color matches as needed. Expert Color Matcher
- Merchandise products on sales floor and place sales tags
- Maintain good communication with customers on current and upcoming jobs
- Hold SW sales representatives accountable in their role in order to maintain the highest level of service for our customers.
Lead Sales Coordinator
Sherwin Williams Paint Company
Green Bay, WI
10.2022 - 02.2024
- Provided Trademark Customer Service to Guests as needed
- Utilized communication skills to answer and place phone calls as necessary
- Assisted management Team in managing and maintaining inventory by completing weekly cycle counts and reconciling the variances
- Managed tintable paint orders by utilizing customer order entry and following tint que
- Completed paint and stain color matches as needed. Expert Color Matcher
- Merchandise products on sales floor and place sales tags
- Maintain good communication with customers on current and upcoming jobs
- Hold SW sales representatives accountable in their role in order to maintain the highest level of service for our customers.
Driver
Self Employed
05.2019 - 10.2022
- Maintained a 100% Satisfaction rating on the Uber and Lyft Platforms
- Built Positive relationships with restaurant partners to ensure the most positive experience possible
- Reviewed orders for accuracy while communication issues with customers before completing delivery
- Utilize GPS to ensure efficient delivery and positive overall customer experience
- Communicated with partners for feedback in efforts to improve overall experience of all involved
- Managed daily expenses accordingly to maximize profits
Driver
Self Employed
05.2019 - 10.2022
- Maintained a 100% Satisfaction rating on the Uber and Lyft Platforms
- Built Positive relationships with restaurant partners to ensure the most positive experience possible
- Reviewed orders for accuracy while communication issues with customers before completing delivery
- Utilize GPS to ensure efficient delivery and positive overall customer experience
- Communicated with partners for feedback in efforts to improve overall experience of all involved
- Managed daily expenses accordingly to maximize profits
Sales Associate
Sherwin Williams Paint Company
Green Bay, WI
08.2014 - 05.2019
- Coordinated monthly safety meetings as the voluntary safety leader
- Built and maintained positive relationships with the painting contractors
- Assisted Management in maintaining accurate inventory by printing and reviewing the negative inventory report weekly
- Informed customers of upcoming selling events; bucket sale, proshow, etc
- Assisted in counting and recording inventory
- Worked with SW Sales representatives to identify the best way to service our customer base
Sales Associate
Sherwin Williams Paint Company
Green Bay, WI
08.2014 - 05.2019
- Coordinated monthly safety meetings as the voluntary safety leader
- Built and maintained positive relationships with the painting contractors
- Assisted Management in maintaining accurate inventory by printing and reviewing the negative inventory report weekly
- Informed customers of upcoming selling events; bucket sale, proshow, etc
- Assisted in counting and recording inventory
- Worked with SW Sales representatives to identify the best way to service our customer base
Assistant Store Manager
Sherwin Williams Paint Company
Green Bay, WI
11.2013 - 08.2014
- Scheduled staff members to ensure the store had appropriate coverage at all times
- Delegated daily tasks to employees as needed
- Trained staff members in color matching with paints and stains
- Worked with SW Sales Representatives to make and log Lead Generation Calls
- Utilized Lead Generation to log shaker calls and build positive relationships with contractors
- Conducted sales calls in the field with SW Sales Representatives. Spent time in customer shops learning about all the aspects of their business.
- Worked with retail customers to identify and fulfill all their painting needs. Implemented tell and sell principles to sell the entire project
- Maintained accurate inventory by receiving in internal and external orders ASAP
Assistant Store Manager
Sherwin Williams Paint Company
Green Bay, WI
11.2013 - 08.2014
- Scheduled staff members to ensure the store had appropriate coverage at all times
- Delegated daily tasks to employees as needed
- Trained staff members in color matching with paints and stains
- Worked with SW Sales Representatives to make and log Lead Generation Calls
- Utilized Lead Generation to log shaker calls and build positive relationships with contractors
- Conducted sales calls in the field with SW Sales Representatives. Spent time in customer shops learning about all the aspects of their business.
- Worked with retail customers to identify and fulfill all their painting needs. Implemented tell and sell principles to sell the entire project
- Maintained accurate inventory by receiving in internal and external orders ASAP
Assistant Store Manager
Sherwin Williams Paint Company
Green Bay, WI
07.2012 - 11.2013
- Made Red Carpet Sales calls in an effort to get commercial contractors into our store to meet the staff so we could educate them on all the products and services Sherwin Williams offers
- Measured and ordered blinds for Lexington and Toonen Companies on a weekly basis to assist them in maintaining their demanding schedules
- Utilized My Paint Connection to check inventory levels and notify customers of potential paint shortages; sometimes utilizing the opportunity to get a better product into the customer’s hands
- Delegated warehouse and order filling tasks as needed
- Assisted the Store Manager with SherPlan by conducting a competitor analysis of the big box stores retail product offerings and prices
- Assisted the Store Manager by implementing the SherPlan strategy by conducting weekly LG calls to maintain positive communication with customers at all times
Assistant Store Manager
Sherwin Williams Paint Company
Green Bay, WI
07.2012 - 11.2013
- Made Red Carpet Sales calls in an effort to get commercial contractors into our store to meet the staff so we could educate them on all the products and services Sherwin Williams offers
- Measured and ordered blinds for Lexington and Toonen Companies on a weekly basis to assist them in maintaining their demanding schedules
- Utilized My Paint Connection to check inventory levels and notify customers of potential paint shortages; sometimes utilizing the opportunity to get a better product into the customer’s hands
- Delegated warehouse and order filling tasks as needed
- Assisted the Store Manager with SherPlan by conducting a competitor analysis of the big box stores retail product offerings and prices
- Assisted the Store Manager by implementing the SherPlan strategy by conducting weekly LG calls to maintain positive communication with customers at all times
Sales Associate
Sherwin Williams Paint Company
Green Bay, WI
08.2011 - 07.2012
- Assisted retail customers with color selection and helping them choose the proper paint coating to ensure long term satisfaction
- Built positive relationships with the painting contractors in order to provide outstanding service that left them feeling WOWED!!
- Used the preferred customer program to sign up retail customers which helps track their purchases and provided a discount
- Perfected my stain matching craft under the guidance of my management team
Sales Associate
Sherwin Williams Paint Company
Green Bay, WI
08.2011 - 07.2012
- Assisted retail customers with color selection and helping them choose the proper paint coating to ensure long term satisfaction
- Built positive relationships with the painting contractors in order to provide outstanding service that left them feeling WOWED!!
- Used the preferred customer program to sign up retail customers which helps track their purchases and provided a discount
- Perfected my stain matching craft under the guidance of my management team
Branch Operations Manager
Sherwin Williams Paint Company
Menasha, WI
01.2006 - 01.2010
- Maintained price record cards by programming manager and rep quotes daily
- Made bi monthly sales calls to Signature Coatings to replenish his AP stock needs
- Performed in Shop stain matches including Hoheisel Painting and Decorating’s shop as needed. Which was very helping in growing sales
- Held reps accountable by following up with them on prior leads given
- Utilized Customer Order Entry to organize and fill customer orders
- Managed delivery schedule accordingly (Pre Hub days)
- Managed Inventory by programming Min/Max levels accordingly and placing biweekly STAR orders
Branch Operations Manager
Sherwin Williams Paint Company
Menasha, WI
01.2006 - 01.2010
- Maintained price record cards by programming manager and rep quotes daily
- Made bi monthly sales calls to Signature Coatings to replenish his AP stock needs
- Performed in Shop stain matches including Hoheisel Painting and Decorating’s shop as needed. Which was very helping in growing sales
- Held reps accountable by following up with them on prior leads given
- Utilized Customer Order Entry to organize and fill customer orders
- Managed delivery schedule accordingly (Pre Hub days)
- Managed Inventory by programming Min/Max levels accordingly and placing biweekly STAR orders
Assistant Store Manager
Sherwin Williams Paint Company
Fond Du Lac, WI
01.2003 - 01.2006
- Managed interest on receivables by reviewing the accounts receivable ledger on a weekly basis with the district credit office making collection calls as needed
- Utilized a clipboard system to organize and fill customer orders
- Delegated merchandising tasks as needed to implement the store plan-o-gram
- Organized inventory in warehouse to maintain clear aisles and walkways
- Identified proper market segments for contractors and assigned rep support as needed
- Completed SW Assistant Manager training in Cleveland
- Went on Sales Rep calls with Jody Schoen, who stressed the importance of building positive relationships with all painters. Especially the guys who worked for the larger painting contractors as they often branch out into their own business.
Assistant Store Manager
Sherwin Williams Paint Company
Fond Du Lac, WI
01.2003 - 01.2006
- Managed interest on receivables by reviewing the accounts receivable ledger on a weekly basis with the district credit office making collection calls as needed
- Utilized a clipboard system to organize and fill customer orders
- Delegated merchandising tasks as needed to implement the store plan-o-gram
- Organized inventory in warehouse to maintain clear aisles and walkways
- Identified proper market segments for contractors and assigned rep support as needed
- Completed SW Assistant Manager training in Cleveland
- Went on Sales Rep calls with Jody Schoen, who stressed the importance of building positive relationships with all painters. Especially the guys who worked for the larger painting contractors as they often branch out into their own business.
Education
High School Diploma - undefined
West DePere High
01.1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Friendly and positive
Special Achievements
- Completed SW Store Manager Training in Cleveland Ohio, 2024-11-01
- Completed Red Angle Spanish Level 1, 2024-07-01
- Completed SW Assistant Store Manager Training in Cleveland Ohio, 2004-01-01
- Judged Deca Competitions, 2000-01-01
Timeline
Store Manager
Sherwin Williams Paint Company
02.2024 - Current
Store Manager
Sherwin Williams Paint Company
02.2024 - Current
Lead Sales Coordinator
Sherwin Williams Paint Company
10.2022 - 02.2024
Lead Sales Coordinator
Sherwin Williams Paint Company
10.2022 - 02.2024
Driver
Self Employed
05.2019 - 10.2022
Driver
Self Employed
05.2019 - 10.2022
Sales Associate
Sherwin Williams Paint Company
08.2014 - 05.2019
Sales Associate
Sherwin Williams Paint Company
08.2014 - 05.2019
Assistant Store Manager
Sherwin Williams Paint Company
11.2013 - 08.2014
Assistant Store Manager
Sherwin Williams Paint Company
11.2013 - 08.2014
Assistant Store Manager
Sherwin Williams Paint Company
07.2012 - 11.2013
Assistant Store Manager
Sherwin Williams Paint Company
07.2012 - 11.2013
Sales Associate
Sherwin Williams Paint Company
08.2011 - 07.2012
Sales Associate
Sherwin Williams Paint Company
08.2011 - 07.2012
Branch Operations Manager
Sherwin Williams Paint Company
01.2006 - 01.2010
Branch Operations Manager
Sherwin Williams Paint Company
01.2006 - 01.2010
Assistant Store Manager
Sherwin Williams Paint Company
01.2003 - 01.2006
Assistant Store Manager
Sherwin Williams Paint Company
01.2003 - 01.2006
High School Diploma - undefined
West DePere High