Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Kelley

Summary

Professional troubleshooter with Microsoft Operating System errors. Able to utilize all common OS's such as Linux, Windows, and MacOS efficiently. Proficient in computer hardware and setting up work stations for individual employees. History of installing and configuring software, hardware, and networks. I focus on system sustainability and longevity. Pursuing a career within a broad technical background as an IT field specialist.

Overview

6
6
years of professional experience

Work History

Pawn Broker

Action Pawn Adel
04.2024 - Current
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Assessed quality and value of incoming items and offered customers loans.
  • Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Performed store open and close procedures as part of shift responsibilities.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Processed new inventory to ready for stocking on sales floor.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Organized store shelves to display most attractive inventory.

Technical Support Agent

Conduent
06.2022 - 02.2024
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Gained repertoire and confidence through ensuring quality assistance.
  • Walked individuals through basic troubleshooting tasks.
  • Managed high levels of call flow and responded to technical support needs.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

IT Field Specialist

Wells Fargo Administrative Branch
11.2021 - 05.2022
  • Shifted workers from at home to in office work environment
  • Equipped work spaces with proper technology
  • Set up work stations with windows 11 for all employees
  • Provided assistance on issues with software and hardware w/ computers for office employees
  • Ensured the cleanliness of wire management as installation was done
  • Exchanges any broken equipment with new equipment as needed
  • Made inventory count of all items being replaced by new equipment
  • Made outbound data sheet for equipment being shipped back to depot

Sales Associate

Vaportrail
07.2019 - 11.2021
  • Managed Inventory
  • Stocked
  • Checked Invoices/Incoming Packages
  • Customer Service
  • Counted the Register to match sales
  • Reached out to distributors in order to fulfill market needs
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Associates Degree - Network Administration

Central Georgia Technical College
Macon, GA
05-2022

Network Administration - Information Technology

Middle Georgia State University
Macon, GA
05-2022

Undeclared - Pre-requisite

Abraham Baldwin Agricultural College
Tifton, GA
12-2020

Skills

  • Communication
  • Operating Systems Management
  • Resourceful
  • Problem Solving
  • Resilient
  • Troubleshooting
  • Leadership Qualities
  • Managed equipment
  • Assembled workstations
  • Computer monitor and docking station assembly
  • Move large quantities of electronic equipment
  • Reverse Logistics reports
  • Overseeing the reconfiguring of workspace offices
  • Sales proficiency
  • Active Directory and Rights Management
  • Common Field issues repair
  • Sync center and Folder Redirection
  • Usage of Remote support tools
  • Personable demeanor
  • Merchandise appraisals
  • Multitasking
  • Conflict resolution
  • Active listening
  • Dependable and responsible
  • Networking
  • Customer relations
  • Microsoft office
  • Google drive

Timeline

Pawn Broker

Action Pawn Adel
04.2024 - Current

Technical Support Agent

Conduent
06.2022 - 02.2024

IT Field Specialist

Wells Fargo Administrative Branch
11.2021 - 05.2022

Sales Associate

Vaportrail
07.2019 - 11.2021

Associates Degree - Network Administration

Central Georgia Technical College

Network Administration - Information Technology

Middle Georgia State University

Undeclared - Pre-requisite

Abraham Baldwin Agricultural College

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