Matthew Kellner
Hamburg,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Premium Club's Manager
Delaware North - Highmark Stadium
07.2022 - Current
- Develop training documents for staff to ensure success
- Coordinate staff of roughly 180 team members for events held at Highmark stadium
- Develop and adhere to monthly/yearly departmental budgets ($100,000 per month)
- Head of departmental monthly inventory to meet cost requirements
- Adhere to client's desires and exceed expectations
- Manage event based Profit and Loss to ensure requirements are met
- Host out of season events (Groundbreaking Event, Women's Day Foundation event...)
- Travel to multiple different sporting arenas/stadiums assisting management staff
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Concessions Level Supervisor
Delaware North - Highmark Stadium
01.2019 - 01.2023
- Oversee 4 concessions stands and 6 beverage garden locations on event day
- Assist with Micros point of sale system
- Includes training and handling of device issues
- Ensure all locations are adequately stocked for each event
- Communicate with colleagues to ensure proper staffing levels
- Address guest concerns/feedback throughout the event
- Count inventory to assist Concessions Manager with end of month counts.
Assistant Concessions Manager
Delaware North - Highmark Stadium
01.2022 - 07.2022
- Coordinate staff for events held at Highmark Stadium
- Organize department needs for staffing
- Ensure all Micros point of sale systems are properly working
- Prepare sales reports for the locations controller and senior management staff
- Verify licenses are up to date within the department.
Sales Associate - Lumber
Lowe's
07.2020 - 06.2022
- Reliable essential employee during the height of the pandemic
- Used Microsoft Excel to verify and organize delivery sheets
- Worked with all departments to excel at meeting the customers needs.
Concessions Portable Attendant
Delaware North - Highmark Stadium
11.2017 - 01.2019
- Operated a concession portable location
- Verified opening/closing inventory counts
- Balanced sales to goods out of stock.
Education
Bachelors in Sports Industry Management -
Hilbert College
Hamburg, NY12.2021
SUNY Fredonia
Fredonia, NY01.2019
Skills
- Business Administration
- Performance Management
- Workforce Management
- Contract Management
- Financial Management
- Marketing
- Staff Development
- Strategic Planning
- Business Planning
Honors And Awards
- 3 year college athlete
- Marine Corps Leadership award for baseball in 2017
- Team captain of High School baseball team (2016 - 2017)
- Team captain of College baseball team (2020 - 2021)
Community Service
Upper Deck Baseball, Volunteer Assistant Coach, 2016, 2018
Timeline
Premium Club's Manager
Delaware North - Highmark Stadium
07.2022 - Current
Assistant Concessions Manager
Delaware North - Highmark Stadium
01.2022 - 07.2022
Sales Associate - Lumber
Lowe's
07.2020 - 06.2022
Concessions Level Supervisor
Delaware North - Highmark Stadium
01.2019 - 01.2023
Concessions Portable Attendant
Delaware North - Highmark Stadium
11.2017 - 01.2019
Bachelors in Sports Industry Management -
Hilbert College
SUNY Fredonia
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