Matthew W. Kenison

● Lead cross-functional strategy execution and initiative delivery across a 70+ account portfolio, aligning stakeholders, clarifying ownership, and driving outcomes from scoping through stabilization
● Design and implement operating cadences and reporting frameworks that translate complex operational data into clear, decision-ready narratives for leadership
● Identify process gaps and implement continuous improvement initiatives that reduce rework, increase operational efficiency, and scale delivery capacity without adding headcount
● Facilitate executive-level workshops and strategic planning sessions, translating business challenges into structured roadmaps with defined milestones, owners, and measurable outcomes
● Stand in for leadership in stakeholder conversations when priorities conflict, then translate outcomes into written follow-up the same day
● Created training videos adopted into the company-wide onboarding process
● Leveraged AI tools to automate call documentation and follow-up workflows, reducing administrative overhead

● Built and maintained executive-ready program tracking and financial forecasting across 100+ concurrent implementations, delivering high-accuracy reporting to Director-level stakeholders
● Set a company record for highest dollar value of implementations completed in a single month, February 2024
● Collaborated cross-functionally with product, engineering, and customer success teams to resolve implementation blockers and ensure on-time delivery

● Managed end-to-end software onboarding for enterprise multifamily property management clients
● Built proficiency in executive communication, program reporting, and cross-functional coordination across a high-volume implementation environment

● Led quarterly business reviews with COO analyzing P&L performance, market trends, sourcing strategy, and operational KPIs — translating data into actionable recommendations that drove measurable improvements
● Owned full P&L and balance-sheet accountability for a $480K inventory operation, developing cost-benefit analyses and ordering models that achieved 100% audit compliance — the only location in the district to do so in 2020
● Applied Six Sigma process improvement methodology to drive a financial turnaround, reducing past-due receivables from $248K at 98 days outstanding to $0 at 30 days through root cause analysis and cross-functional process redesign
● Broke location sales records in October 2019 by 11% and January 2020 by 20%
● Coached 2 employees to promotion within a year through structured development and performance accountability

● Managed branch P&L, vendor sourcing, inventory planning, and customer account development
● Completed Six Sigma Blue Belt certification (2017), applying methodology to drive operational improvements across procurement and fulfillment processes
● Developed and maintained key customer relationships, growing account revenue through consultative selling and operational reliability

• Achieved top salesperson recognition for year-over-year growth across a 12-state region (June 2014), building a foundation in strategic account development and client relationship management
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Provided first-rate service to all customers and potential customers.
• Drafted, finalized and submitted paperwork to complete sales.
• Built rapport with customers and assessed needs to make product recommendations and upsell.

• Communicate product needs with customers, place order for parts and schedule for work
• Install items to company standard with guarantee (speakers, radios, amplifiers etc.)
• Completed troubleshooting of malfunctions and diagnosed issues