Matthew Kennedy

• Developed and maintained strong client relationships to enhance satisfaction and retention.
• Coordinated technical support and solutions, ensuring timely resolution of client issues.
• Conducted product training sessions for clients, improving user adoption and proficiency.
• Analyzed customer feedback to identify service improvements and drive product enhancements.
• Implemented strategic account plans, resulting in improved service delivery and client engagement.
• Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.

• Operated heavy machinery to ensure efficient coal extraction and transport. Some of the equipment being the longwall shear, sheilds and headgate control systems. Both sanvick and joy continuous mining machines, loaders, shuttle cars, fletcher roof support bolting machines, a petitto mule for long wall extraction and various scoops of all sizes 650 AC and DC, 636's, 620's ductbill bucket and fork lift attachments, 580 and 488 all battery powered. Also diesel powered machines including bucket and forklift scoops, skid steers, mini excavators, 20/10 and 9 ton brookville rail motors.
• Developed innovative solutions for overcoming challenges presented by difficult geological formations encountered during mining activities.
• Conducted routine safety inspections to maintain compliance with industry regulations.
• Collaborated with team members to troubleshoot equipment issues and minimize downtime.
• Implemented best practices for ventilation management to enhance air quality in mining areas.
• Trained new miners on safety protocols, operational procedures, and equipment handling.
• Ensured compliance with federal regulations, maintaining accurate records of ventilation plans and methane testing results.
• Increased overall mine productivity through the efficient operation of longwall shearer machines during coal extraction processes.
• Strengthened teamwork among crew members through effective communication and collaboration during mining tasks.
• Conducted regular maintenance on personal protective equipment, ensuring optimal functionality and reliability in hazardous conditions.

• Operated heavy machinery to ensure efficient coal extraction and transport.
• Monitored coal production processes to identify areas for efficiency improvements.
• Replaced worn or broken cutting tools on machinery.
• Checked equipment regularly for upkeep needs or signs of malfunction.
• Moved mine cars into position for loading and unloading.
• Stayed alert to hand signals, markings and grade stakes while operating machinery to prevent incidents.
• Checked machinery for safety, protecting personnel, and equipment from harm.
• Maintained equipment in good working order by replacing and repairing components.

• Fostered a culture of safety awareness through regular participation in safety meetings and training sessions with fellow miners.
• Mitigated potential hazards with preemptive identification and rectification of unsafe conditions within the mine environment.
• Enhanced safety measures by diligently inspecting underground mining operations and equipment.

assisted in hauling, setting and finalizing mobile homes

when we didnt have any mobile homes to move performed minor maintenance and autobody work on cars

• Delivered food orders efficiently, ensuring timely service and customer satisfaction.
• Maintained accurate records of deliveries and customer interactions for operational efficiency.
• Conducted vehicle inspections daily, ensuring compliance with safety standards and regulations.
• Assisted in training new drivers on delivery protocols and customer service excellence.
• Collaborated with kitchen staff to streamline order preparation and minimize delays during peak hours.
• Resolved customer complaints promptly, fostering positive relationships and repeat business.
• Delivered packages to customer doorsteps and business offices.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.