Matthew Kestler
Murfreesboro,TN
Overview
2026
2026
years of professional experience
Work History
Youth Hockey Coach
Ford Ice Center
Franklin, TN
09.2025 - Current
- Instructed players on fundamental techniques and game strategies during training sessions.
- Organized and led drills to improve skating, passing, and shooting abilities.
- Provided feedback to players on their strengths and weaknesses in order to improve their skills.
- Ensured a safe and positive environment during on-ice activities for all participants.
- Motivated players through positive reinforcement during games or practices.
Front Desk Associate
Ford Ice Center
Antioch, TN
12.2022 - Current
- Greeted and assisted guests upon arrival at the ice rink.
- Managed front desk operations, including ticket sales and rental services.
- Provided information about events, schedules, and facility rules to visitors.
- Handled customer inquiries and resolved issues efficiently and courteously.
- Coordinated with staff to ensure smooth event check-in processes.
- Monitored equipment rentals and reported maintenance needs to management.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Maintained cleanliness and organization of the front desk area.
- Assisted in training new front desk associates on operational procedures.
Dispatch Manager
Delivery Dudes
Franklin, TN
2021 - 2022
- Managed daily dispatch operations for timely delivery coordination.
- Collaborated with drivers to resolve delivery issues and improve service quality.
- Coordinated with customer support to address client inquiries and concerns promptly.
- Resolved customer complaints regarding late or incomplete deliveries by working with all parties to find solutions.
- Trained new staff on dispatch protocols and customer service standards.
Food Delivery Driver
Delivery Dudes
Franklin, TN
2020 - 2021
- Delivered food orders promptly to ensure customer satisfaction.
- Navigated efficiently using GPS systems to optimize delivery routes.
- Communicated clearly with customers regarding order status and delivery times.
- Collaborated with restaurant staff to ensure accurate order fulfillment.
- Handled cash and electronic payments securely during transactions.
- Reported delivery issues or customer feedback to management promptly.
- Ensured that the correct order was delivered to the customer.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Provided excellent customer service throughout the delivery process.
Education
Bachelor of Science - Criminal Justice
Middle Tennessee State University
Murfreesboro, TN12-2025
Skills
- Customer service
- Effective communication
- Team collaboration
- Time management
- Technical proficiency
- Skilled in Microsoft applications such as Word, Excel, and Outlook
- Strong Interpersonal Skills
Timeline
Youth Hockey Coach
Ford Ice Center
09.2025 - Current
Front Desk Associate
Ford Ice Center
12.2022 - Current
Dispatch Manager
Delivery Dudes
2021 - 2022
Food Delivery Driver
Delivery Dudes
2020 - 2021
Bachelor of Science - Criminal Justice
Middle Tennessee State University