Overview
Work History
Education
Skills
Timeline
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Matthew Kestler

Murfreesboro,TN

Overview

2026
2026
years of professional experience

Work History

Youth Hockey Coach

Ford Ice Center
Franklin, TN
09.2025 - Current
  • Instructed players on fundamental techniques and game strategies during training sessions.
  • Organized and led drills to improve skating, passing, and shooting abilities.
  • Provided feedback to players on their strengths and weaknesses in order to improve their skills.
  • Ensured a safe and positive environment during on-ice activities for all participants.
  • Motivated players through positive reinforcement during games or practices.

Front Desk Associate

Ford Ice Center
Antioch, TN
12.2022 - Current
  • Greeted and assisted guests upon arrival at the ice rink.
  • Managed front desk operations, including ticket sales and rental services.
  • Provided information about events, schedules, and facility rules to visitors.
  • Handled customer inquiries and resolved issues efficiently and courteously.
  • Coordinated with staff to ensure smooth event check-in processes.
  • Monitored equipment rentals and reported maintenance needs to management.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Maintained cleanliness and organization of the front desk area.
  • Assisted in training new front desk associates on operational procedures.

Dispatch Manager

Delivery Dudes
Franklin, TN
2021 - 2022
  • Managed daily dispatch operations for timely delivery coordination.
  • Collaborated with drivers to resolve delivery issues and improve service quality.
  • Coordinated with customer support to address client inquiries and concerns promptly.
  • Resolved customer complaints regarding late or incomplete deliveries by working with all parties to find solutions.
  • Trained new staff on dispatch protocols and customer service standards.

Food Delivery Driver

Delivery Dudes
Franklin, TN
2020 - 2021
  • Delivered food orders promptly to ensure customer satisfaction.
  • Navigated efficiently using GPS systems to optimize delivery routes.
  • Communicated clearly with customers regarding order status and delivery times.
  • Collaborated with restaurant staff to ensure accurate order fulfillment.
  • Handled cash and electronic payments securely during transactions.
  • Reported delivery issues or customer feedback to management promptly.
  • Ensured that the correct order was delivered to the customer.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Provided excellent customer service throughout the delivery process.

Education

Bachelor of Science - Criminal Justice

Middle Tennessee State University
Murfreesboro, TN
12-2025

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Time management
  • Technical proficiency
  • Skilled in Microsoft applications such as Word, Excel, and Outlook
  • Strong Interpersonal Skills

Timeline

Youth Hockey Coach

Ford Ice Center
09.2025 - Current

Front Desk Associate

Ford Ice Center
12.2022 - Current

Dispatch Manager

Delivery Dudes
2021 - 2022

Food Delivery Driver

Delivery Dudes
2020 - 2021

Bachelor of Science - Criminal Justice

Middle Tennessee State University
Matthew Kestler