Matthew Kincade
Cedar
Summary
Detail-oriented Housekeeper and Lift Operator known for strong communication and adaptive problem-solving abilities. Skilled in implementing safety procedures and optimizing resource allocation, ensuring guest satisfaction and property upkeep.
Overview
7
7
years of professional experience
Work History
Housekeeper/Maintenance Technician
Brimstone Condominiums
Durango, CO
10.2022 - 06.2026
- Managed daily cleaning operations for multiple condominium units, ensuring high standards of cleanliness and guest satisfaction.
- Trained new staff on proper cleaning techniques and safety protocols to enhance team efficiency and performance.
- Conducted regular inspections of common areas, identifying maintenance needs and coordinating with management for timely resolutions.
- Developed and implemented inventory tracking system for cleaning supplies, reducing waste and optimizing resource allocation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Lift Operator
Purgatory Resort
Durango, CO
12.2019 - 10.2024
- Operated ski lift machinery, ensuring safe and efficient transport of guests.
- Monitored weather conditions, adjusting operations to maintain safety standards.
- Assisted in training new staff on lift operation protocols and safety measures.
- Conducted routine inspections on lift equipment, reporting maintenance needs promptly.
- Provided exceptional customer service, addressing guest inquiries and concerns effectively.
- Implemented safety procedures, reducing incidents and promoting a secure environment for guests.
- Led emergency response drills, enhancing team preparedness for unexpected situations.
- Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
- Increased guest satisfaction by providing friendly assistance with loading and unloading ski equipment onto the lifts.
- Interpreted forecasted snow conditions to prepare for snow removal.
- Maintained lift mazes, ramps and signs.
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ05-2019
Skills
- Housekeeping
- Cleaning techniques
- Preventive Maintenance
- Sanitation practices
- Customer-centric service
- Weather monitoring
- Customer service
- Customer focus
- Guest assistance
- Teamwork
- Verbal communication
- Adaptive problem solving
- Facility inspection
- Patience and empathy
Timeline
Housekeeper/Maintenance Technician
Brimstone Condominiums
10.2022 - 06.2026
Lift Operator
Purgatory Resort
12.2019 - 10.2024
Bachelor of Science - Biological Sciences
Arizona State University