Matthew Kirkwood

Work History

Wireless Advocates

08.2012 - 12.2022

Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
environment to make customers feel welcomed and happy to make purchases.
Collaborated with district manager to design and implement innovative objectives to market new product coming out.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Provided useful product guidance to assist customers with buying decisions.

Verizon Wireless

01.2010 - 01.2012

Prepared merchandise for sales floor by pricing or tagging.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Solved customer challenges by offering relevant products and services.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Contributed to team objectives in fast-paced environment.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Provided positive first impressions to welcome existing, new, and potential customers.
Met existing customers to review current services and expand sales opportunities.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Achieved or exceeded company-defined sales quotas.
Stayed current on company offerings and industry trends.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Moscone Center - Savor Catering

01.2009 - 01.2011

Assist team in all daily functions of the banquet by supervising staff setting up tables, getting stations ready, and bringing additional products when needed
Efficiently and effectively supervise waiters and bussers for trade shows, conventions, and large banquets of 10,000+
Motivate and monitor employees work to exceed customers expectations and enforce company standards, policies
And procedures

Montclair Staffing

01.2009 - 01.2010

Set up and arrange for weddings, festivals and functions
Prepared coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order
Prepared tables, action stations, buffets, service carts, dessert table/carts and cordial carts
Monitoring and maintain cleanliness, sanitation, and organization of assigned station and service areas
Busing tables by removing and separating tableware, plate-ware, glassware, and flatware.
Provided attentive service and proactively assessed guest needs.
Provided guests with information about menu items, specials and promotions to provide quality service.

Fitness Direct USA

01.2007 - 01.2009

Educate customers about fitness products such as Precore, Life Fitness and Bow flex machines.
Help customers pick specific exercise equipment product that meets their needs and wants.
Help up sale commercial exercise equipment instead of home equipment more durable, longer battery life and welded better.
Delivered equipment and demonstrated product to make sure exercise equipment worked after delivering.
Tracked customer and supply chain details for precise and timely fulfillment.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

Playland-not-at-the-Beach

01.2005 - 01.2007

Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
Designed and implemented efforts to publicize events and promote sponsorships.
Coordinated schedules and timelines for events.
Brainstormed and implemented creative event concepts and themes.
Communicated with catering, lighting and sound companies to obtain price quotes.
Created and maintained event expenditures, budgets and timelines in job-related software.
Performed event coordination for larger parties and gatherings.
Evaluated and selected service providers and vendors according to customer requirements.
Hired, trained and supervised volunteers and support staff required for events.