Matthew Knight
ModWash
Lehigh Acres,FL
1
Certification
3
years of professional experience
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Work History
Assistant Manager/Keyholder
9 Months- Trained and mentored staff on best practices for customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and team productivity.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Supervised daily operations to ensure adherence to company policies and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Environmental Services • Housekeeper/Floor Tech
3 Months- Collected and disposed of trash and soiled linens from all hospital floors
- Operated cleaning equipment, including floor buffers and carpet extractors, ensuring optimal performance.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Maintained cleanliness and sanitation standards throughout patient rooms and common areas.
Customer Service Advisor • Sales/Customer Service
5 Months- Updated knowledge of product and service changes to assist customers better
- Sold 85+ memberships in the months of November and December
- Supported high customer traffic each day to enhance satisfaction with positive attitude and focus on customer satisfaction
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Resolved customer complaints efficiently, contributing to a positive service environment.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Served large volume of customers daily with positive attitude and commitment to satisfaction.
Service Technician • Installer
4 Months- Installed equipment and provided clear operations and maintenance instructions to ensure user understanding
- Evaluated systems using checklist, identifying issues for timely resolution
- Diagnosed issues, repaired and restored machines to peak performance
Food Service Supervisor • Inmate Supervisor
10 Months- Maintain compliance with policy and procedure for food safety, sanitation and quality
- Followed health and food safety standards at all stages, from storage through delivery
- Managed daily operations of crew of 10-12 inmate workers each shift
- Used a variety of cooking methods on meats, vegetables and grains
- Executed portion control by serving consistent portions according to recipes and standards
Education
No Degree - High School
Skills
Customer service excellence
Sales Proficiency
Complaint Handling
Dispute Resolution
Inventory Management
Building Rapport
Team Leadership
Operational Efficiency
Proficient in several computer programs
Certification
ServSafe Food Protection Manager – 11/2023 to 11/2028 (Certificate ID:24788604), ServSafe Food Handler – 02/2023 to 02/2026 (Certificate ID: 6162741)
Interests
Web Development and Design
Coding and Programming
Kayaking
Timeline
Assistant Manager/Keyholder
ModWash
12.2025 - CurrentRead More
Environmental Services • Housekeeper/Floor Tech
Lee Health
04.2025 - 07.2025Read More
Customer Service Advisor • Sales/Customer Service
Mister Carwash
10.2024 - 03.2025Read More
Service Technician • Installer
Home Confinement Inc.
07.2024 - 11.2024Read More
Food Service Supervisor • Inmate Supervisor
Aramark
09.2023 - 07.2024Read More
Royal Palm Exceptional Academy
No Degree from High School
Read More