Matthew K. Oliver
Nashua,NH
Summary
Customer service professional with extensive experience at Dick's Sporting Goods, specializing in helmet and bat fittings. Recognized for meticulous attention to detail and ability to maintain composure in high-pressure situations. Consistently delivers outstanding service while training new team members and managing dynamic environments.
Overview
6
6
years of professional experience
Work History
Team Sports
Dicks Sporting Goods
Nashua, New Hampshire
06.2024 - Current
- Provided customer service and fitted helmets and bats for kids.
- Coached team sports such as baseball, softball and flag football.
- Organized and supervised physical activities such as team sports, gymnastics, individual exercises, outdoor recreation and fitness training.
- Provided customer service to team sports customers by answering product inquiries, offering advice and guidance on product selection, and processing sales transactions.
Front Desk
Planet Fitness
Nashua, New Hampshire
02.2024 - 05.2024
- Managed billing processes and facilitated membership sign-ups, contributing to customer retention.
- Conducted informative tours for new customers, highlighting services to enhance understanding and engagement.
- Responded to phone inquiries and welcomed customers, creating a welcoming atmosphere.
Bartender/Barback
Milano's Pizza
Nashua, New Hampshire
04.2022 - 08.2022
- Answered phone calls in fast-paced setting, took customer orders, provided customer service, and managed POS system to ensure accurate order processing.
- Demonstrated flexibility by consistently accepting double shifts to support team and meet customer demand.
Cashier
Market Basket
03.2021 - 08.2021
- Managed cash register and processed transactions using the POS system.
- Operated cash register efficiently and accurately processed customer transactions.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area for a pleasant shopping experience.
Team Member
Dunkin
Nashua, New Hampshire
02.2020 - 08.2020
- Trained new employees and provided excellent customer service to meet customer needs during busy rushes.
- Processed monetary transactions accurately for customer orders.
- Prepared and served high-quality beverages to customers efficiently.
- Maintained cleanliness and organization in work area during peak hours.
- Assisted team members with training on equipment and customer service protocols.
Education
Bachelor's - Criminal Justice
UMASS Lowell
Lowell, Massachusetts03-2026
High School degree -
Nashua High School North
Nashua, NHSkills
- Attention to detail
- Dependability
- Calmness under pressure
- Enthusiasm and accountability
- Compassion and empathy
- Passion
- Positivity
Projects
- Coaching Assistant - 6th Grade Football, In the Fall of 2021 I helped my father and coach Jonathan Cruz coach the Nashua PAL force football team at the six grade level, I learned how to better communicate with younger demographics
- Teacher's Assistant - Pre Algebra TA, Helped assist my teacher Mr. Malone worked with underprivileged kids who were struggling in high school math classes at Nashua North
- Superior Court Probation Officer Internship- Lowell Justice Center, Shadowed probation officers and observed trials. Got valuable counseling experience, and an opportunity to get hands-on experience within the system.
Awards
- Dean's List Fall Semesters 22
- Spring Semester 2023
- Fall Semester 2023
- Named Captain of the high school football team
- Named Captain of the high school wrestling team
Languages
English
Timeline
Team Sports
Dicks Sporting Goods
06.2024 - Current
Front Desk
Planet Fitness
02.2024 - 05.2024
Bartender/Barback
Milano's Pizza
04.2022 - 08.2022
Cashier
Market Basket
03.2021 - 08.2021
Team Member
Dunkin
02.2020 - 08.2020
Bachelor's - Criminal Justice
UMASS Lowell
High School degree -
Nashua High School North