Matthew Koltes
San Diego
Summary
Dynamic Associate with proven expertise, excelling in customer service and relationship building. Enhanced sales revenue through tailored product recommendations and effectively trained new team members. Committed to maintaining an organized environment and resolving customer issues, demonstrating strong problem-solving skills and reliability.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
The Home Depot
09.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Retail Sales Associate
The Home Depot
03.2010 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Education
Bachelor of Science - Biochemistry
University of California, San Diego
La Jolla, CA07-2024
Associate of Science - Behavioral Sciences
Los Angeles Pierce College
Woodland Hills, CA06-2021
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Reliability and punctuality
- Relationship building
- Stock replenishment
- Order processing
- Verbal and written communication
Timeline
Retail Sales Associate
The Home Depot
09.2021 - Current
Retail Sales Associate
The Home Depot
03.2010 - 09.2021
Bachelor of Science - Biochemistry
University of California, San Diego
Associate of Science - Behavioral Sciences
Los Angeles Pierce College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Samantha BogertSamantha Bogert
Appliance Sales Associate at The Home DepotAppliance Sales Associate at The Home Depot
OSMAR VAZQUEZOSMAR VAZQUEZ
Sales Associate at The Home DepotSales Associate at The Home Depot
Isaiah StottIsaiah Stott
Garden Associate/Lot Associate/Cashier at The Home DepotGarden Associate/Lot Associate/Cashier at The Home Depot
Ian PiferIan Pifer
Student Volunteer at TRIO Upward BoundStudent Volunteer at TRIO Upward Bound