Matthew Kozachenko
Citrus Heights,CA
Summary
Hardworking and charismatic young man with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to build customer relationships, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
Sacramento, CA
10.2023 - 04.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
Barista
Starbucks
01.2022 - 08.2023
- Provided exceptional service to high volume of daily customers.
- Maintained calm demeanor during high-volume periods and special events.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Greeted guests with pleasant smile and superior customer service.
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Mover
U-Move
09.2021 - 12.2021
- Cleaned job sites and properties of packing material after loading trucks with boxes and furniture weighing hundreds of pounds.
- Followed customer instructions about placement of items and special considerations for handling.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Secured items in truck by strapping over protective padding.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
- Inspected packages per shift to determine product or package damage.
- Planned and followed most direct route to save time and mileage on company trucks.
- Assessed and produced bills of lading to set tariffs and shipping charges.
Community Service Volunteer
Kiwanis International Inc.
08.2019 - 06.2023
- Understanding and adhering to the organization's mission and values
- Managed community relations by identifying and evaluating opportunities and requests for volunteer involvement.
- Participating in training and orientation sessions
- Actively engaging in volunteer activities and events
- Communicating effectively with team members, staff, and community members
- Representing the organization in a positive and professional manner
Education
Bachelor of Science - Biology
California State University Sacramento
Sacramento, CA06.2027
High School Diploma -
Mesa Verde High School
Citrus Heights, CA06.2023
Skills
- Fluent in ukrainian, and russian
- Communication
- Time management
- Self-Motivated
- Team Leadership
- Conflict mediation
- Decision-making
- Menu Memorization
- Effective Customer Upselling
- Food Running
Accomplishments
- High School Valedictorian
- Marathon Runner (CIM)
- Vice President of School district's Student Leadership Committee (SLC)
- Football Athlete
- 6x Principal Honor Roll Award Recipient
- 3x GEL Athletic Academic Excellence Recipient
- Football Athlete
- 85+ Community Service Volunteer Hours
Timeline
Server
Olive Garden
10.2023 - 04.2024
Barista
Starbucks
01.2022 - 08.2023
Mover
U-Move
09.2021 - 12.2021
Community Service Volunteer
Kiwanis International Inc.
08.2019 - 06.2023
Bachelor of Science - Biology
California State University Sacramento
High School Diploma -
Mesa Verde High School