Matthew Krick
Parrish,FL
Summary
Seeking a new employer and opportunity to utilize my skills. Hardworking, honest and looking to take the next step towards my career and life goals. I am a dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
11
11
years of professional experience
Work History
In Field Installation and Repair Technician
DeHart alarms Systems
Sarasota, FL
11.2021 - Current
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
- Followed repair processes, driving high quality and short cycle time.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Communicated with management, engineering and quality departments to solve technical repair problems.
- Replaced defective components with compatible replacements sourced from suppliers.
- Developed strategies for improving efficiency in completing repair jobs.
- Monitored system performance levels to ensure optimal performance of all hardware devices connected to the network.
- Provided technical support and guidance to clients in resolving their problems.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Repaired and performed quality testing of products to meet established specifications.
- Kept records of parts and equipment used in projects to update inventory.
- Responded quickly to emergency repair calls from customers.
- Provided live camera-based support, facilitating remote repairs.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Ensured compliance with safety standards when performing repairs or servicing equipment.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answer all after hours emergency customer calls, support assist 24/7.
- Achieved cost-savings by developing functional solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Technical Specialist
AT&T
Atlanta, GA
04.2013 - 11.2021
- Configured various types of routers, switches, firewalls, and VPNs.
- Revamped existing system to improve functionality or repurpose for new requirements.
- Performed regular maintenance on servers and other networking equipment.
- Administered and promoted optimal utilization of company resources to increase growth and develop various new products.
- Analyzed existing systems to identify areas for improvement or optimization.
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Monitored performance of computer systems and networks to ensure proper operation.
- Created and updated control systems to better manage energy, emissions, and performance.
- Conducted security audits on computer systems to ensure compliance with organizational policies.
- Identified needs of customers promptly and efficiently.
Education
Home Inspection Certification - Construction Inspection
Ahit
Atlanta, GA01-2018
Broad Certification in Plumbing. Electrical, HVAC, Framing - Construction Management
Sarasota County Technical Institute
Sarasota, FL07-2002
High School Diploma -
Booker High School
Sarasota, FL06-2002
Skills
- Customer Service
- System Testing
- Component Replacement
- Equipment Repair
- Equipment Inspection
- Safety Management
- Safety Requirements
- Inventory Management
- Building Maintenance
- Mechanical Skills
- Service Documentation
- Preventive Maintenance
- Customer Relations
- Construction Knowledge
- Estimating Abilities
- Inventory Oversight
- Troubleshooting and Diagnostics
- System Repairs
- Taking Precise Measurements
- Following Safety Practices
- Diagnostics and Troubleshooting
Timeline
In Field Installation and Repair Technician
DeHart alarms Systems
11.2021 - Current
Technical Specialist
AT&T
04.2013 - 11.2021
Home Inspection Certification - Construction Inspection
Ahit
Broad Certification in Plumbing. Electrical, HVAC, Framing - Construction Management
Sarasota County Technical Institute
High School Diploma -
Booker High School
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