Matthew Krick
Parrish,FL
Summary
Seeking a new employer and opportunity to utilize my skills. Hardworking, honest and looking to take the next step towards my career and life goals. I am a dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
11
11
years of professional experience
Work History
In Field Installation and Repair Technician
DeHart alarms Systems
Sarasota , FL
2021.11 - Current
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
- Followed repair processes, driving high quality and short cycle time.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Communicated with management, engineering and quality departments to solve technical repair problems.
- Replaced defective components with compatible replacements sourced from suppliers.
- Developed strategies for improving efficiency in completing repair jobs.
- Monitored system performance levels to ensure optimal performance of all hardware devices connected to the network.
- Provided technical support and guidance to clients in resolving their problems.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Repaired and performed quality testing of products to meet established specifications.
- Kept records of parts and equipment used in projects to update inventory.
- Responded quickly to emergency repair calls from customers.
- Provided live camera-based support, facilitating remote repairs.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Ensured compliance with safety standards when performing repairs or servicing equipment.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answer all after hours emergency customer calls, support assist 24/7.
- Achieved cost-savings by developing functional solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Technical Specialist
AT&T
Atlanta , GA
2013.04 - 2021.11
- Configured various types of routers, switches, firewalls, and VPNs.
- Revamped existing system to improve functionality or repurpose for new requirements.
- Performed regular maintenance on servers and other networking equipment.
- Administered and promoted optimal utilization of company resources to increase growth and develop various new products.
- Analyzed existing systems to identify areas for improvement or optimization.
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Monitored performance of computer systems and networks to ensure proper operation.
- Created and updated control systems to better manage energy, emissions, and performance.
- Conducted security audits on computer systems to ensure compliance with organizational policies.
- Identified needs of customers promptly and efficiently.
Education
Home Inspection Certification - Construction Inspection
Ahit
Atlanta, GA2018-01
Broad Certification in Plumbing. Electrical, HVAC, Framing - Construction Management
Sarasota County Technical Institute
Sarasota, FL2002-07
High School Diploma -
Booker High School
Sarasota, FL2002-06
Skills
- Customer Service
- System Testing
- Component Replacement
- Equipment Repair
- Equipment Inspection
- Safety Management
- Safety Requirements
- Inventory Management
- Building Maintenance
- Mechanical Skills
- Service Documentation
- Preventive Maintenance
- Customer Relations
- Construction Knowledge
- Estimating Abilities
- Inventory Oversight
- Troubleshooting and Diagnostics
- System Repairs
- Taking Precise Measurements
- Following Safety Practices
- Diagnostics and Troubleshooting
Timeline
In Field Installation and Repair Technician
DeHart alarms Systems
2021.11 - Current
Technical Specialist
AT&T
2013.04 - 2021.11
Home Inspection Certification - Construction Inspection
Ahit
Broad Certification in Plumbing. Electrical, HVAC, Framing - Construction Management
Sarasota County Technical Institute
High School Diploma -
Booker High School
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