Matthew Kuhn
Jim Thorpe,PA
Summary
Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.
Overview
7
7
years of professional experience
Work History
Technician
Ameritfleet Solutions
Northampton, PA
12.2019 - Current
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Diagnosed problems using test equipment such as multimeters and, power supplies.
- Replaced defective components or parts as needed.
IT Technician
Kuhn Transportation
Jim Thorpe, PA
11.2016 - 12.2019
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Resolved hardware issues including replacing parts as necessary.
- Deployed operating systems.
- Set up user profiles on local machines according to established standards.
Education
High School Diploma -
Lehighton High School
Lehighton, PA05.2016
Skills
- User Training
- Equipment Maintenance
- Component Replacement
- OSHA Compliance
- Hardware and Software Installation
- Troubleshooting and Modifications
- Code Writing
- Project Management
- Effective Communication
- Technical Support
Timeline
Technician
Ameritfleet Solutions
12.2019 - Current
IT Technician
Kuhn Transportation
11.2016 - 12.2019
High School Diploma -
Lehighton High School
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