Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Matthew Kunze

Chelmsford,MA

Summary

Dynamic worker with experience in customer service and food handling honed through years of restaurant and retail work. Demonstrates an apt ability to pick up essential job skills, as well as an eagerness to satisfy customer needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
04.2023 - 08.2024
  • Addressed customer needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter, drive-thru, kitchen, and other areas.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete upwards of 200 orders per hour during busy hours.

Crew Member

Dunkin' Donuts
07.2022 - 12.2022
  • Became familiar with products to answer questions and make suggestions.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned all surfaces in the store, washed dishes, emptied trash cans, and locked up the store to close for the night.

IT Help Desk Intern

Network Coverage
03.2022 - 06.2022
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Supported IT department in handling technology rollout and maintenance.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.

Salad/Alley

Olive Garden - Darden Restaurants
06.2021 - 02.2022
  • Managed time and resources efficiently in order to provide customers with salads and breadsticks on time.
  • Adapted to new roles such as line cook, dish washer, and unloading deliveries when needed.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.

Cashier/Grocery Bagger

Market Basket Supermarkets
08.2018 - 03.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit/debit card transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Bachelor of Science - Cybersecurity

Wentworth Institute of Technology
08.2026

Skills

  • Clear communication
  • Store opening and closing
  • Customer service/engagement
  • Cleaning and sanitizing
  • Quality assurance
  • Cash handling
  • Equipment maintenance

Languages

French
Limited Working

Certification

  • Coursera - Google IT Support Professional (2021)
  • Cisco Networking Academy - NDG Linux Essentials (2022)
  • Cisco Networking Academy - Introduction to Networks (2022)
  • iD Tech - Modding Minecraft in Java (2020)
  • iD Tech - Coding Camp for Java (2019)
  • iD Tech - Coding Camp for Java (2018)

Additional Information

Inducted into National Speech and Debate Honors Society (2022)

Participated in online weekend cybersecurity workshop (2020)

Earned Basic Firearms Safety Certificate (2018)

Member of Cub Scouts/Boy Scouts (2009-2020)

Parish Council Member at hometown church (2020-2022)

Altar Server at hometown church (2011-2022)


Timeline

Crew Member

McDonald's
04.2023 - 08.2024

Crew Member

Dunkin' Donuts
07.2022 - 12.2022

IT Help Desk Intern

Network Coverage
03.2022 - 06.2022

Salad/Alley

Olive Garden - Darden Restaurants
06.2021 - 02.2022

Cashier/Grocery Bagger

Market Basket Supermarkets
08.2018 - 03.2020

Bachelor of Science - Cybersecurity

Wentworth Institute of Technology

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Matthew Kunze