Matthew Kyzner
Woodridge,IL
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service excellence at TCF National Bank. Proven ability to enhance operational efficiency and foster client loyalty. Proficient in Salesforce and adept at training teams, ensuring high-quality service and compliance with regulations. Committed to delivering exceptional results in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Cashier
Pete’s Market
01.2025 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained a balanced cash drawer, ensuring accurate accounting at the beginning and end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed.
- Developed rapport and fostered brand loyalty by offering personalized service.
Scanning Coordinator
Pete’s Market
06.2022 - 10.2025
- Monitored equipment performance to ensure optimal functionality during peak hours.
- Ensured daily accuracy of department and end cap signage.
- Created inventory list for end cap bi-weekly and monthly reports.
- Proficient in LOC, Microsoft Excel and Outlook.
- Ordered office supplies.
- Distributed emails to management and department managers.
Bartender Shift Manager
Fitz’s Pub
03.2009 - 08.2022
- Supervised daily bar operations to ensure high-quality service and customer satisfaction.
- Trained and mentored new bartenders on mixology techniques and customer engagement strategies.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Branch Supervisor
TCF National Bank
01.2018 - 10.2019
- Supervised daily branch operations to ensure compliance with banking regulations and policies.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections, audits and stop payment orders.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Kept high average of performance evaluations.
Education
No Degree - English And Communications
University of Illinois At Urbana-Champaign
Champaign, ILHigh School Diploma - General Studies
Lincoln-Way High School
New Lenox, ILSkills
Work ethic and integrity
Accomplishments
Employee of the month four consecutive months at TCF based on sales, leadership and customer interaction.
Languages
German
Limited Working
Timeline
Cashier
Pete’s Market
01.2025 - 10.2025
Scanning Coordinator
Pete’s Market
06.2022 - 10.2025
Branch Supervisor
TCF National Bank
01.2018 - 10.2019
Bartender Shift Manager
Fitz’s Pub
03.2009 - 08.2022
No Degree - English And Communications
University of Illinois At Urbana-Champaign
High School Diploma - General Studies
Lincoln-Way High School