Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matthew Laboy Arce

Matthew Laboy Arce

Fall River,Ma

Summary

Dynamic professional with a proven track record at Fall River Pawn Brokers, excelling in client relationship management and market research. Skilled in risk management and problem-solving, I consistently delivered high customer satisfaction while driving sales. Adept at collaborating with teams to enhance performance and achieve strategic goals in fast-paced environments.

Overview

4
4
years of professional experience

Work History

SLA

Fall River Pawn Brokers
New Bedford, MA
11.2023 - 03.2025
  • Analyzed customer requirements and recommended efficient investment products.
  • Resolved customer complaints promptly and professionally while maintaining high levels of customer satisfaction.
  • Implemented risk management strategies to minimize losses during market volatility.
  • Developed and maintained strong relationships with a diverse portfolio of clients to understand their investment needs and preferences.
  • Stayed up-to-date on marketplace trends and researched items in detail.
  • Collaborated closely with sales team members to develop marketing materials that accurately reflect company policies and procedures.
  • Conducted comprehensive market research to stay informed on market trends and identify profitable investment opportunities.
  • Responded promptly to customer inquiries regarding account activity or transactions.
  • Average productivity was 15,000 per week I was always running around helping customers providing excellent customer service and ensuring they wanted to return.
  • Built positive and productive customer connections to drive consistent sales.

Cook

D'Angelo Grilled Sandwiches
Fall River, MA
01.2023 - 11.2023
  • Monitored stock levels of food items and ordered more when necessary.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Checked completed orders for correct quantity and quality.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.

People Ready

People Ready Agency
Fall River, MA
03.2021 - 10.2022
  • Worked at Gillette Stadium over night
  • Sanitized frequented areas and equipment using approved supplies.
  • Worked at the PGA tour as a customer services assistant
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed household errands and other essential duties.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Got sent out to many jobs for construction so lifting will not be an issue as well as did a lot of under the table jobs for construction
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked Inventory at macy's

Machine Operator

RectorSeal
Fall River, MA
10.2020 - 01.2021
  • Adjust machine settings to complete tasks accurately.
  • Record production information such as quantities produced and materials used on daily logs.
  • Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Work from 5pm - 6:30am so I am used to long hours

Education

High School Diploma -

Durfee High School
Fall River, MA
09-2017

Some College (No Degree) -

BCC
Fall River, MA

Skills

  • Customer service
  • Market research
  • Risk management
  • Client relationship management
  • Sales collaboration
  • Product analysis
  • Team collaboration
  • Inventory management
  • Problem solving
  • Equipment operation
  • SLA accomplishment
  • SLA

Languages

English
Professional

Timeline

SLA

Fall River Pawn Brokers
11.2023 - 03.2025

Cook

D'Angelo Grilled Sandwiches
01.2023 - 11.2023

People Ready

People Ready Agency
03.2021 - 10.2022

Machine Operator

RectorSeal
10.2020 - 01.2021

High School Diploma -

Durfee High School

Some College (No Degree) -

BCC

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Matthew Laboy Arce