Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Landale

Mountainside,NJ

Summary

Friendly, people-oriented candidate experienced in providing excellent customer service in a fast-paced, diverse environment. Able to listen, explain, and clearly communicate with customers and team members. Detail oriented. Advanced computer, mathematical, and problem-solving skills. Keenly interested in learning about successful business and management models. Able to work flexible hours, including weekends and holidays.

Overview

8
8
years of professional experience

Work History

IT Support

Marist College
01.2022 - 05.2023
  • Provided customer support via phone, email, and in person visits (part time during school year; full time during summer).
  • Troubleshooted technical issues; provided solutions for students and faculty.
  • Explained systems and processes to users.
  • Developed relationships with users to enhance customer satisfaction.
  • Worked with team to accomplish support tasks and maintain work flow.
  • Managed deployment, configuration, and servicing of over 1,500 Cisco VOIP phones.
  • Simultaneous work on larger projects, including installing lines, fixing ethernet ports, and adapting existing infrastructure for new construction.

Lifeguard

JCC Of Central Jersey
06.2016 - 06.2018
  • Learned and maintained proficiency in first responder skills (First Aid, CPR).
  • Provided friendly customer service to campers and their parents.
  • Served as Bus Counselor, ensuring safe transport, monitoring bus route.
  • Attentively monitored swimmers to identify distress.
  • Performed maintenance of equipment.
  • Sampled pool water to check chemical levels.

File Clerk

Farkas & Donohue, LLC
06.2015 - 06.2016
  • Examined, categorized, and sorted incoming documents.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Compiled, sorted, and filed high volume of documents.

Education

Bachelor of Science - Business Administration

Marist College
Poughkeepsie, New York
05.2023

Skills

  • Customer service/support
  • Professional, friendly demeanor
  • Team player
  • Dependable, responsible, and polite
  • Attention to detail
  • Experience using multi-line (VOIP) phone systems

Timeline

IT Support

Marist College
01.2022 - 05.2023

Lifeguard

JCC Of Central Jersey
06.2016 - 06.2018

File Clerk

Farkas & Donohue, LLC
06.2015 - 06.2016

Bachelor of Science - Business Administration

Marist College

Similar Profiles

CREATE PROFILE
Matthew Landale