Matthew Laney
Ephrata
Summary
Seasoned auto body repair professional with 30 years of hands-on experience in management and quality control. Owned and operated a repair shop for 15 years, delivering high-quality service and enhancing customer satisfaction. Proven expertise in operational efficiency and fostering teamwork, committed to maintaining safety protocols and high standards.
Overview
30
30
years of professional experience
Work History
Sole Member/Manager
Ephrata Collision Center
Ephrata
01.2010 - 03.2025
- Managed daily operations for customer service at Ephrata Collision Center.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained new staff on company policies and procedures.
- Oversaw inventory management to ensure necessary supplies were available.
- Facilitated communication between departments to enhance collaboration.
- Implemented safety protocols to maintain a secure work environment.
- Resolved customer inquiries and complaints with professionalism and care.
- Mediated conflicts between employees and resolved disputes to maintain a positive work environment.
- Implemented quality control measures to uphold company standards.
Auto Body Technician
Ephrata Auto Body Inc.
Ephrata
06.2004 - 12.2009
- Inspected vehicles for damage and determined repair needs.
- Repaired and replaced damaged body panels using hand tools and equipment.
- Removed and installed windshields, windows, and other glass components.
- Maintained cleanliness and organization of work area and tools.
- Communicated with customers regarding repair processes and timelines.
- Disassembled and reassembled vehicle components as necessary during repairs.
- Replaced damaged body panels with new or recycled OEM parts.
- Replaced damaged car fenders, grills and panels.
- Welded replacement parts into place using MIG welding equipment.
- Inspected completed jobs for quality control purposes prior to releasing vehicles back to customers.
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
- Applied rust-proofing treatments to protect vehicle bodies from corrosion.
- Reviewed manufacturer manuals to understand vehicle specifications and parts.
- Cleaned repaired surfaces with solvents to ensure proper adhesion of paint or other materials.
- Welded broken parts and repaired dents to create smooth vehicle bodies.
- Maintained organized and clean work area to enhance safety and efficiency.
Construction Framer
BCB Enterprises LLC
Moses Lake
06.2001 - 06.2004
- Interpreted blueprints and project specifications for accurate framing.
- Erected wooden structures such as rafters, studding, joists and trusses.
- Installed windows, doors, and other structural components efficiently.
- Maintained a clean and organized work environment throughout projects.
- Measured and cut lumber to precise specifications for accurate assembly.
- Checked and ensured proper alignment of roofs after truss or rafter installation for structural stability.
- Maintained a clean, safe working environment by removing debris from job site prior to shift completion.
- Applied caulk, sealants and other agents to installed surfaces.
- Aligned frames with plumb bobs, levels and laser equipment.
- Installed roofing felt, shingles and siding on exterior of buildings.
- Ensured that all building codes were met during the construction process.
Auto Body & Paint Apprentice
Bee-Line Frame and Axle
Moses Lake
04.1995 - 06.1999
- Started this job through an On The Job Training program through Worksource
- Supported lead technicians in collision repair tasks, gaining hands-on experience in industry practices
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Assisted by moving and holding materials for senior professionals on various projects.
- Maintained a clean and organized workspace for safety compliance.
- Followed safety protocols and guidelines to prevent workplace accidents.
Education
GED -
Quincy High School
Quincy, WA06-1993
Skills
- Auto body repair
- Refinish procedures
- Vehicle inspection
- Quality control
- Inventory management
- Parts ordering
- Employee training
- Customer service
Timeline
Sole Member/Manager
Ephrata Collision Center
01.2010 - 03.2025
Auto Body Technician
Ephrata Auto Body Inc.
06.2004 - 12.2009
Construction Framer
BCB Enterprises LLC
06.2001 - 06.2004
Auto Body & Paint Apprentice
Bee-Line Frame and Axle
04.1995 - 06.1999
GED -
Quincy High School