Michael Fellenbaum

Displayed exceptional mechanical skills assembling product.

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Leveled, smoothed, and finished surfaces of poured concrete for construction projects.

Set wood and other forming materials to prepare for concrete pours.

Installed rebar and molded expansion joints and edges for concrete projects.

Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.