Detail-oriented and results-driven Quality Systems Specialist with experience in regulated industries such as Aerospace & Defense and Natural Gas, specializing in process improvement and regulatory compliance. Skilled in cross-functional collaboration, driving quality system adherence, and educating teams to implement innovative solutions while fostering positive, productive work relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Systems Specialist, Level 2
Boeing Guidance and Repair Center
04.2023 - Current
Developed and executed Quality Assurance plans aligning customer needs with engineering, quality, and operational standards, ensuring contract compliance and process improvements.
Collaborated with Engineering, Program Managers, and cross-functional teams to define and assess quality criteria, review engineering drawings, and update work instructions for shop-specific processes.
Communicated and enforced Quality directives and policies, ensuring compliance at both the shop and site levels, while driving third-party audit readiness and internal process improvements.
Documented and tracked non-conformances, utilizing data and metrics to evaluate corrective actions, achieving a 71% reduction in product rework turnover for one product and 60% for another.
Led and participated in Corrective Action (CAPA) teams to identify root causes, implement solutions, and evaluate effectiveness through the 30-60-90 Verification Process.
Conducted audits (hardware, software, system level) and participated in quality and safety audits, maintaining a positive relationship with customers through ongoing collaboration during the final sell process.
Adherence to SAE AS9110 and AS9120, ISO9001, and QMS; Certified on IPC, J-STD, BAC inspection; Material Review Authorization; Security Clearance granted; MS Office
Land Technician - Survey & Land
Columbia Gas of Ohio
11.2019 - 04.2023
Conducted in-depth analysis of engineering drawings, legal documents (easements, land surveys, ordinances, GIS systems, etc.), and project scopes to assess land rights for Columbia Gas of Ohio facilities.
Organized and communicated findings to internal and external stakeholders, supporting new construction and infrastructure improvement projects with clear, concise documentation.
Enhanced the presentation of land rights information through feedback from business partners, improving clarity and supporting project decision-making and execution.
Managed time effectively to meet critical deadlines, track project progress, and support GIS/Closeout technicians in updating asset records for improved accuracy.
Promoted a safety culture by completing trainings, submitting Corrective Action Program reports, distributing safety bulletins, and staying current on industry standards to drive departmental improvements.
System Operations Coordinator
Columbia Gas of Ohio
11.2017 - 11.2019
Established and maintained schedules aligned with safety standards, ensuring technicians received work packets with sufficient time for completion before commit dates.
Prepared and distributed pipeline packets with GIS markers, pipeline footage, and customer service line information to field technicians for leakage walks.
Created and updated job orders based on technician field data, ensuring accurate job regeneration, including special route notes and customer information.
Collaborated with Survey & Land teams to improve right-of-way access, formalized technician feedback, and supported cross-state projects and back-up efforts during peak seasons.
Material Handler
Pier 1 Imports
06.2016 - 11.2017
Exceeded productivity expectations by efficiently filling orders for multiple stores, while ensuring inventory accuracy and product quality through QC/QA special projects.
Trained new employees on equipment and procedures, and actively participated in process improvement discussions during role responsibility adaptations.
Grocery Manager, Buyer
Raisin Rack Natural Food Market
09.2014 - 06.2016
Managed product orders, deliveries, and purchase orders while leading a project to correct inventory during a system upgrade; streamlined multiple ordering systems and improved vendor communication.
Suggested strategies to attract new customers and stay competitive, while overseeing merchandising of new products, organizing the warehouse, and delegating projects to employees.
Sales Floor Team Member
Target
06.2014 - 03.2015
Maintained a strong sales floor presence by assisting customers, setting up displays, integrating new products, and effectively communicating in-store deals and policies to maximize customer satisfaction and sales.
Education
Bachelor's - Psychology, German, Teaching English as a Foreign Language (TEFL)
Ohio University
Athens, OH
05.2013
Skills
Detail-oriented
Results-driven
Quality Systems Specialist
Continuous process improvement
Cross-functional collaboration
Regulatory standards compliance
Quality systems compliance
Innovative problem-solving
Leadership education
Operational team education
Building positive work relationships
Promoting collaboration
Productive workspace
Certification
IPC, J-STD, BAC Inspection
Adherence to SAE AS9110, AS9120, ISO 9001, and QMS
Material Review Authorization
Security Clearance granted
Languages
German
Limited Working
Timeline
Quality Systems Specialist, Level 2
Boeing Guidance and Repair Center
04.2023 - Current
Land Technician - Survey & Land
Columbia Gas of Ohio
11.2019 - 04.2023
System Operations Coordinator
Columbia Gas of Ohio
11.2017 - 11.2019
Material Handler
Pier 1 Imports
06.2016 - 11.2017
Grocery Manager, Buyer
Raisin Rack Natural Food Market
09.2014 - 06.2016
Sales Floor Team Member
Target
06.2014 - 03.2015
Bachelor's - Psychology, German, Teaching English as a Foreign Language (TEFL)