Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Stuecklen

Sun City,AZ

Summary

Results-driven Quality Assurance Specialist with a proven track record enhancing compliance and performance through analytical thinking and quality improvements. Recognized for implementing strategies that boosted quality assurance scores and providing impactful coaching. Expertise in regulatory compliance and credit underwriting, ensuring excellence in customer interactions and service delivery.

Overview

11
11
years of professional experience

Work History

Quality Assurance Specialist 2

Upgrade
01.2023 - 03.2025
  • Reviewed and evaluated interactions between customers & customer care professionals to ensure all policies,
    compliance procedures and regulations were followed.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Identified risks and provided coaching to customer care professionals to prevent future risk to the company.
  • Implemented strategies to improve performance, accuracy, and quality, which led to increase quality assurance
    scores across the company.
  • Evaluated 30+ interactions a day to ensure that the team goal of 6,000 evaluations was completed by the end of
    every month.

New Accounts Specialist 2

Upgrade
08.2021 - 01.2023
  • Evaluated credit applications to determine risk and credit worthiness.
  • Was a resource for information regarding loan decisions, customer loan inquiries, and company lending products
    and services.
  • Responsible to grant or deny loans within limits assigned and to provide the highest quality of service to
    customers, approving approximately $20 million in credit products on a monthly basis.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Properly escalated any fraud concerns related to the application.

Fraud & Claims Ops Spec 3

Wells Fargo
03.2020 - 08.2021
  • Research and analyze transactions, claims and documentation using multiple online systems with
    technical proficiency.
  • Process and resolve claims by communicating with customers and or/ merchants/financial
    institution to determine the outcome of the claim.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Personal Banker 1 & 2

Wells Fargo
10.2016 - 03.2020
  • Providing exceptional customer service.
  • Being knowledgeable of Wells Fargo products and
    banking procedures.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.

Cashier

Arby's
04.2014 - 10.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Extern

Sonoran Medical Centers
05.2016 - 06.2016
  • Assisted nursing team with answering phones and updating medical charts.
  • Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
  • Improved patient flow by efficiently coordinating examination room assignments and preparing spaces for visits.
  • Strengthened patient trust, attentively listening to concerns and ensuring they felt heard and valued during their visit.
  • Improved clinical skills with regular participation in educational workshops and hands-on training sessions.

Education

West-MEC Medical Assistant Program

Liberty High School
Peoria
05-2016

Skills

  • Detail-oriented
  • Problem-solving skills
  • Customer service
  • Quality assurance
  • Analytical thinking

Timeline

Quality Assurance Specialist 2

Upgrade
01.2023 - 03.2025

New Accounts Specialist 2

Upgrade
08.2021 - 01.2023

Fraud & Claims Ops Spec 3

Wells Fargo
03.2020 - 08.2021

Personal Banker 1 & 2

Wells Fargo
10.2016 - 03.2020

Extern

Sonoran Medical Centers
05.2016 - 06.2016

Cashier

Arby's
04.2014 - 10.2016

West-MEC Medical Assistant Program

Liberty High School

Similar Profiles

CREATE PROFILE