MATTHEW LAUDERDALE

• Conducted credit checks to verify customer eligibility for loans.
• Reviewed financial statements and other records to assess customers' ability to repay loans.
• Analyzed customer's credit reports, tax returns, income statements. in order to determine creditworthiness.
• Maintained up-to-date knowledge of lending regulations, policies, procedures, and products offered by the organization.
• Averaged 30-40 enrollments a month, with total debts ranging from $600k-$850K.

• Created and presented monthly reports to management on sales performance.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Managed daily operations of sales department, including supervision of staff members.
• Achieved company growth and brand development through market expansion and sales.

Business Analyst, Operations and Strategy

(Nov 2019-May 2023)

• Delivered improvements to increase productivity and upgrade standards for assessment of business processes.
• Determined key performance indicators for profitability and operating efficiency.
• Executed updated business plans for customer operations and business systems design, development and maintenance, realizing [Result] within [Timeframe].
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Delivered timely support by tracking issues and communicating resolutions to end users.

Regional Sales Support Manager

(Oct 2018-Nov 2019)

• Oversaw sales support team projects and implemented methods to improve efficiency and service levels.
• Evaluated performance of sales staff based on clearly defined metrics to meet departmental milestones and comply with company policies.
• Directed and coordinated products, services and sales activities.

Consumer Lending Specialist

(Jun 2017-Oct 2018)

• Helped customers find specific products, answered questions and offered product advice.
• Collected payments and provided accurate change.
• Worked with fellow sales team members to achieve group targets.
• Answered product questions with up-to-date knowledge of sales and promotions.

Customer Lending Representative (Apr 2016-Jun 2017)

• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Offered resolutions to de-escalate calls and solve customer issues.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.