MATTHEW LAWYER
Venice,CA
Summary
Effective Masters Student committed to learning, developing skills in Sports Management and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
4
4
years of professional experience
Work History
Senior Account Manager
Arrive Logistics
02.2022 - 04.2023
- Manage book of business as operations manager which brings in 22 million dollars in revenue per year
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Client Success Representative
Arrive Logistics
01.2020 - 02.2022
- Built and strengthened relationships with United States Gypsum - top
- Producing customer with growth up to $1.5 Monthly
- Developed and analyzed qualitative/quantitative service
- Data to help measure positive KPI impact for clients.
- Led process improvement and problem-solving efforts to create
- Standard procedures and escalation policy for customer support team
Internship
Kyle Chamber Of Commerce
08.2019 - 12.2019
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Master of Science - Sports Management
West Virginia University
Morgantown, WV05.2025
Bachelor of Science - Applied Sociology And Data Analytics
Texas State University
San Marcos, TX12.2019
Skills
- Account Management
- Business Development and Planning
- Relationship Building and Management
- Intrapersonal Communication
- Data Analytics
- Negotiation and problem solving
- Microsoft Excel
Timeline
Senior Account Manager
Arrive Logistics
02.2022 - 04.2023
Client Success Representative
Arrive Logistics
01.2020 - 02.2022
Internship
Kyle Chamber Of Commerce
08.2019 - 12.2019
Master of Science - Sports Management
West Virginia University
Bachelor of Science - Applied Sociology And Data Analytics
Texas State University