- DIY and Home Improvement
- Enjoy participating in fitness and meditation for overall physical and mental well-being
Matthew Lenga
Litchfield Park,AZ
Summary
Dynamic Senior Client Service Consultant at Wells Fargo Bank, N.A., adept at reducing churn through proactive relationship management and enhancing client loyalty. Proven problem-solver with strong organizational skills, streamlining communication for improved project outcomes. Committed to delivering exceptional customer support while consistently exceeding expectations in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Senior Client Service Consultant
Wells Fargo Bank, N.A.
Phoenix, AZ
06.2017 - 12.2023
- Reduced churn rate through proactive outreach efforts aimed at nurturing existing relationships within the account portfolio.
- Developed and deepened client relationships to increase loyalty and brand engagement.
- Streamlined communication between clients and internal teams, resulting in improved project completion rates.
- Answered client questions and looked for opportunities to increase sales.
- Educated clients on services and products available.
Picking Associate
AmerisourceBergen
Phoenix, AZ
01.2017 - 06.2017
- Developed strong knowledge of various products within the facility, enabling quick identification when fulfilling orders.
- Demonstrated flexibility by adapting to changing workload demands while maintaining accuracy and speed.
- Enhanced picking efficiency by implementing systematic organization and labeling of warehouse items.
- Consistently met or exceeded daily picking quotas, contributing to the timely delivery of customer orders.
- Maintained a clean and safe work environment, contributing to overall warehouse organization and safety standards.
- Maintained open lines of communication with supervisors to report any issues or challenges that arose during daily operations.
Education
High School Diploma -
Peoria High School
Peoria, AZ06-2003
Skills
- Strong empathy
- Reliability
- Customer support
- Calm and professional under pressure
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Shipping and receiving
- Calm under pressure
- Active listening
- Verbal and written communication
- Decision-making
Interests
Timeline
Senior Client Service Consultant
Wells Fargo Bank, N.A.
06.2017 - 12.2023
Picking Associate
AmerisourceBergen
01.2017 - 06.2017
High School Diploma -
Peoria High School