Hi, I’m
Matthew Lenz
Oklahoma City,OK
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
years of professional experience
Work History
Amazon
L1 Associate
08.2022 - 05.2024
Job overview
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
McCabe Construction
Moving Crew Leader
04.2020 - 02.2022
Job overview
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Established positive relationships with customers and colleagues through high standards of customer service.
Wal-Mart Supercenter
Wal-Mart Automotive Specialist
05.2018 - 02.2019
Job overview
- Assisted in the development of training programs for new technicians, enhancing their skills and knowledge in the field of automotive repair.
- Optimized shop efficiency by implementing time-saving procedures without compromising the quality of workmanship.
- Stayed current with industry trends and technological advancements through ongoing professional development opportunities.
- Conducted comprehensive inspections, accurately identifying and addressing issues before they escalated into costly repairs.
- Delivered reliable maintenance service, ensuring vehicles consistently operated at peak performance levels.
- Facilitated smooth workflow for technicians by providing timely access to appropriate tools when needed.
- Improved workplace safety by ensuring all tools were properly maintained, cleaned, and stored after use.
Education
Putnam City West High SchoolOklahoma City, OK
High School Diploma
05.2010
Skills
- Proper use of hand and power tools such as drills, saws, punch, etc
- Knowledge of the use and the safety of power tools and hand tools
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Work Prioritization
- Manual labor experience
- Heavy Lifting
- Vehicle operation
- Demolition
- Safety Procedures
Making Music
I've played music for 26 years. its the only thing that gives my life purpose.
Timeline
L1 Associate
Amazon
08.2022 - 05.2024
Moving Crew Leader
McCabe Construction
04.2020 - 02.2022
Wal-Mart Automotive Specialist
Wal-Mart Supercenter
05.2018 - 02.2019
Putnam City West High School
High School Diploma