Matthew Lewton
Hannibal,MO
Summary
Reliable Technician with undeniable troubleshooting, customer service, and analytics abilities coupled with several years of experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
32
32
years of professional experience
Work History
Autoglass Technician/ Owner Operator
Custom Auto Glass
Hannibal , MO
06.1991 - 10.2023
- Installed new components or replaced defective parts to restore functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Ran Office
- Dealt with customers and insurance companies on a daily basis to complete claims in a satisfactory time frame
- Completed all paperwork required
- Responsible for all face to face customer service and satisfaction
- Responsible for ordering and stocking of all inventory
- Making sales calls to other glass companies and insurance agencies
- Managed quality control and maintained high level of customer satisfaction.
- Kept records of parts and equipment used in projects to update inventory.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Communicated with distributors to acquire necessary equipment for projects.
- Replaced defective components or parts as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Hannibal Senior High School
Hannibal , MO05-1991
Skills
- Commercial construction experience
- Machinery calibration
- Deadline compliance
- Software installation
- Relationship building
- Deadline oriented
- Inventory oversight
- Loading and unloading
- Customer rapport
- Multitasking and organization
- Extensive organizational skills
- Workload management
- Heavy lifting
- Distribution of goods
- Problem-solving
- Job site cleanup
- Work Planning and Prioritization
- Environmental compliance
- Attention to detail
- Project Support
- Installation and repair
- Written/Verbal communication
Timeline
Autoglass Technician/ Owner Operator
Custom Auto Glass
06.1991 - 10.2023
High School Diploma -
Hannibal Senior High School