Matthew Licata
Madison,WI
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
12
12
years of professional experience
Work History
Production and Shipping Coordinator
Fat Elephant Farm
03.2024 - Current
- Coordinated the production process of perishable goods to align with customer requirements.
- Coordinated product shipping to meet delivery schedules while adhering to USDA guidelines.
- Oversaw product inventory management to ensure optimal stock levels.
General Manager
Tropical Smoothie Cafe
03.2023 - 02.2024
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Hired, trained and guided team members to maintain high productivity and performance metrics.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Assistant Manager
Panera Bread
02.2022 - 03.2023
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
General Manager
Dunkin'
11.2020 - 02.2022
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Lead team in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Bakery Training Specialist
Panera Bread
05.2013 - 11.2020
- Oversaw the bakery operations for the 7 Panera Bread locations in Madison
- Trained and mentored multiple new personnel hired to fulfill various roles.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Skills
- Leadership and team building
- Operations Management
- Team Player
- Problem Resolution
References
Available on request
Timeline
Production and Shipping Coordinator
Fat Elephant Farm
03.2024 - Current
General Manager
Tropical Smoothie Cafe
03.2023 - 02.2024
Assistant Manager
Panera Bread
02.2022 - 03.2023
General Manager
Dunkin'
11.2020 - 02.2022
Bakery Training Specialist
Panera Bread
05.2013 - 11.2020
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