MATTHEW LILJEQUIST
Olathe,KS
Summary
Results-oriented Service Technician with over 33 years of experience in the forklift industry, specializing in technical support and complex issue resolution. Proficient in operating a wide range of forklifts and adept at troubleshooting to ensure seamless operations in challenging situations. Recognized for strong interpersonal skills that foster effective collaboration within teams while maintaining a customer-centric approach. Committed to delivering exceptional service and consistently exceeding performance targets through reliable problem-solving and adaptability.
Overview
31
31
years of professional experience
Work History
Technical Support Representative
Crown Equipment
02.2024 - Current
- Resolved technical issues for customers via phone and email, ensuring timely support.
- Analyzed customer feedback to identify recurring problems and recommend improvements.
- Resolved complex technical problems through effective troubleshooting techniques.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
service tech
Cown Lift trucks
05.2012 - Current
- As a service tech my responsibilities include the diagnostics and repair of lift trucks.
- I also did some customer relations. Explaining the best solution for the customer and by company.
DP Trainer
Crown Equipment
08.2021 - 02.2024
- Delivered training programs to enhance employee performance and product knowledge on changing technology.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Facilitated workshops and seminars, fostering engagement and collaboration among participants.
- Mentored junior trainers, promoting best practices in instructional design and delivery methods.
Service Tech
Liftruck Service
06.1994 - 05.2012
- The diagnostic and repair of fork lifts.
Education
High School Diploma -
West High school
Davenport, IA01.1994
Gen - Auto Meccanics
Lincoln Tech
01.1995
Skills
- Diagnostics
- Problem Solving
- People skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service expert
- Issue troubleshooting
Timeline
Technical Support Representative
Crown Equipment
02.2024 - Current
DP Trainer
Crown Equipment
08.2021 - 02.2024
service tech
Cown Lift trucks
05.2012 - Current
Service Tech
Liftruck Service
06.1994 - 05.2012
Gen - Auto Meccanics
Lincoln Tech
High School Diploma -
West High school
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