Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Software
Timeline
BusinessAnalyst

Matthew Love

Bartlesville,OK

Summary

Experienced IT professional with over 19 years of experience specializing in system
administration, technical support, and IT infrastructure management. Proficient in
Microsoft Azure, Active Directory, and endpoint management with a track record of
enhancing system performance and security. Demonstrated success in technology
integration and IT project management, significantly boosting system reliability and user
satisfaction.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Sr Systems Administrator

Tokenex / Ixopay
Tulsa, OK
02.2023 - 07.2024
  • Successfully implemented and integrated Apple Business Manager with Microsoft Azure, streamlining data management for audits (asset management, software installations, user logins)
  • Managed Microsoft Azure Intune and Microsoft Entra ID, ensuring efficient software packaging, asset management, group assignments, and user account administration
  • Maintained all company machines by implementing regular Microsoft Windows server and desktop patching for optimal security
  • Acted as the CrowdStrike Administrator, providing new installations, monitoring, sandboxing, and inventory data as needed
  • Additionally, served as a Software License Administrator for crucial applications like Adobe, Grammarly, and M365
  • I was involved a key role in the company merger transition from M365 to Google Suites

SR IT Technician

Enovation Controls
Tulsa, OK
02.2018 - 02.2023
  • Provided comprehensive IT support to a team of 300+ employees, effectively managing both on-site and remote technical issues
  • Demonstrated proficiency in a wide range of software applications including Office 365, Microsoft Azure, and Active Directory
  • Successfully streamlined IT procurement processes by managing relationships with key vendors (Dell, MNJ, SHI) and optimizing software licensing
  • Leveraged virtualization technologies (VMware) to enhance system efficiency and reliability

Level 1, Helpdesk Technician

Integrated Business Technologies
Broken Arrow, OK
08.2017 - 02.2018
  • Provided first-line IT support to end-users, resolving a variety of technical issues related to Windows operating systems (7, 8, 10) and network infrastructure
  • Successfully implemented the Connectwise Manage Ticketing system to streamline support processes
  • Demonstrated proficiency in using Labtech RMM software for remote troubleshooting and system management
  • Managed Office 365 administration tasks, including user account provisioning and email configuration
  • Excelled in a fast-paced, on-call environment, providing 24/7 support

Client technology support analyst

QuikTrip Corporation
Tulsa, OK
10.2016 - 08.2017
  • Provided front-line IT support to clients at QuikTrip's IT Quikdesk, resolving a wide range of technical issues including hardware troubleshooting, software installations, and network connectivity
  • Effectively managed mobile device deployments and configurations using Airwatch MDM
  • Demonstrated proficiency in Active Directory management, including user account provisioning and password resets
  • Enhanced meeting productivity by supporting conference room technology (projectors, Clickshare)

Technical Engineer/ Local Infrastructure Support Technician/Service Delivery

Phillips 66
Bartlesville, OK
12.2012 - 08.2015
  • Provided comprehensive desktop support and local infrastructure maintenance for Phillips 66 employees
  • Effectively utilized ServiceNow to streamline incident resolution processes
  • Demonstrated expertise in TCOM support, including phone system configuration and network troubleshooting
  • Managed IT equipment procurement and inventory through the IBUY SAP system
  • Collaborated with global teams to implement and improve IT processes
  • Supported desktop operations at the Phillips Research Center on a rotational basis

Education

Some College (No Degree) - Radio And Television Broadcasting

American Broadcasting School
Tulsa, OK

Skills

  • Microsoft 365
  • Microsoft Azure / Intune
  • Customer service
  • Windows and Mac desktop support
  • New user procurement
  • Active Directory
  • Technical Support
  • Troubleshooting and diagnosis
  • Problem-Solving
  • Team Collaboration
  • Effective Communication

Certification

  • Microsoft Certified Professional
  • Microsoft Certified Desktop Support Technician
  • Microsoft Certified Systems Administrator Windows Server
  • Microsoft Certified Systems Engineer Windows Server

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

ConnectWise

Macrium

Trend Micro

CrowdStrike

Secret Server

Office 365

Code Zero AD tool

Mimecast

Microsoft SCCM

Intune

Apple Business Manager

Carbon Black

Cisco Anyconnect

Jira

Remedy

Service Now

VMWare

Citrix

Vsphere

Duo

Labtech

Timeline

Sr Systems Administrator

Tokenex / Ixopay
02.2023 - 07.2024

SR IT Technician

Enovation Controls
02.2018 - 02.2023

Level 1, Helpdesk Technician

Integrated Business Technologies
08.2017 - 02.2018

Client technology support analyst

QuikTrip Corporation
10.2016 - 08.2017

Technical Engineer/ Local Infrastructure Support Technician/Service Delivery

Phillips 66
12.2012 - 08.2015

Some College (No Degree) - Radio And Television Broadcasting

American Broadcasting School

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Matthew Love