Matthew Love

• Directed daily site operations to maintain consistent wash quality, safety, and customer satisfaction.
• Supervised staff scheduling, training, and performance to support efficient frontline service.
• Monitored equipment condition and coordinated maintenance to reduce service interruptions.
• Enforced safety procedures and cleanliness standards across wash bays, vacuums, and customer areas.

Managed day-to-day operations, including hiring, scheduling, training, and equipment maintenance. Handled chemical orders and maintained inventory for everyday supplies. I was the face of the company to our customers and did everything in my

power to make sure they had a great experience.

Directed daily auto wash operations, ensuring consistent service quality and smooth workflow.

Scheduled and coached team members, building accountability across wash and detail tasks.

Monitored equipment performance, coordinating maintenance to reduce downtime and service interruptions.

Began in underwriting department as intern, promoted to full-time role after high school graduation. I then moved to Military Service where I provided customer service for policyholders countrywide. Transitioned to Powersports team in sales, selling motorcycle, RV, and auto insurance products. Volunteered with the claims catastrophe team after multiple hurricanes. Processed initial total loss claims. I also had to contact lenders to retrieve vehicle titles to forward to salvage companies. I played on the company softball team every year and was also on the event marketing team. I worked airshows, festivals and even at the women's ACC Basketball tournament.

Evaluated insurance applications and renewal risks using underwriting guidelines and policy criteria.

Analyzed coverage requests, loss histories, and financial details to support accurate policy decisions.

Applied underwriting authority to approve, modify, or decline submissions within delegated limits.