Matthew Lovelace

Operated as AFM on AR floor, ensuring drive units remained functional to support workflow continuity for associates.

Led the team of AFMs as Quarterback, assisting with day-to-day operations and addressing their questions.

• Maintained communication with Operations and Flow as AFM and Quarterback, facilitating goal attainment and creating maintenance tickets for equipment reliability.

• Coordinated daily operations to ensure efficient service during peak hours.
• Trained new team members on food safety and customer service standards.
• Managed inventory levels and placed orders for necessary supplies and ingredients.
• Monitored team performance and offered constructive feedback.
• Implemented procedures to enhance food quality and presentation consistency.
• Resolved customer complaints promptly to maintain satisfaction and loyalty.
• Managed daily cash intake by counting out registers and tabulating profits.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Assisted in resolving escalated customer service issues in a timely manner.
• Enforced safety standards throughout the store including proper use of equipment.

• Coordinated daily operations to ensure efficient service during peak hours.
• Trained new team members on food safety and customer service standards to ensure compliance and enhance guest experiences.
• Supervised team performance, offering constructive feedback and support to foster skill development and teamwork.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Resolved customer complaints promptly to sustain high satisfaction levels and strengthen customer loyalty.
• Assisted in resolving escalated customer service issues in a timely manner.
• Implemented procedures to enhance food quality and presentation consistency.
• Managed inventory levels and placed orders for necessary supplies and ingredients.
• Enforced safety standards throughout the store including proper use of equipment.
• Inspected work areas regularly for cleanliness and organization standards.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Worked overtime to meet company demands.