Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Matthew Lucien

Little Rock,AR

Summary

Motivated and adaptable college student pursuing a BBA in Finance, with experience in sales, customer service, and team coordination. Trilingual in English, Haitian Creole, and French, with strong communication and problem-solving skills. Eager to contribute to Sherwin-Williams’ Management & Sales Internship through hands-on experience in customer relationship management, merchandising, and business operations. Known for a strong work ethic, leadership in team settings, and ability to drive positive customer experiences.

Overview

8
8
years of professional experience

Work History

Youth Soccer Coach

Little Rock Rangers
Little Rock, AR
08.2023 - 05.2024
  • Led team activities and managed schedules, ensuring optimal performance and resource utilization, similar to managing store operations.
  • Coordinated and executed team promotions, engaging players and their families to increase participation and brand loyalty.
  • Enhanced customer satisfaction by providing tailored coaching, addressing individual player needs, and fostering team spirit.
  • Supervised and mentored players, fostering teamwork and ensuring alignment with organizational goals, much like a store’s sales and management objectives.

Assistant Photographer

Little Rock Christian Academy
Little Rock, AR
01.2023 - 05.2024
  • Collaborated with the team to create content that aligned with the organization’s branding, improving engagement and visibility—skills transferable to promoting products and services.
  • Managed time-sensitive projects while ensuring high-quality delivery, demonstrating strong organizational skills that align with store operations management.
  • Provided customer-facing support by working directly with event coordinators and school staff, ensuring satisfaction and helping the team meet business objectives.

Childcare Personnel

Self-employeed
Fort Lauderdale, FL
01.2019 - 11.2022
  • Delivered exceptional customer service by creating a welcoming environment and ensuring a high-quality experience for both children and parents.
  • Managed schedules and resources to ensure all activities were prepared and completed on time, mirroring efficient store operations.
  • Handled financial transactions for activities and services, demonstrating trustworthiness and reliability with customer accounts and payments.
  • Fostered a positive, team-oriented environment, helping to ensure cooperation and satisfaction among parents, children, and other caregivers.

Language Translator

Vision of Hope
Cap-Haitian, Haiti
03.2016 - 12.2019
  • Facilitated communication and relationship building between diverse groups, ensuring smooth coordination of outreach activities.
  • Managed logistics for events, ensuring all materials were prepared and distributed efficiently, much like merchandising in a retail setting.
  • Provided customer-facing support during outreach programs, ensuring participants’ needs were met in real time.
  • Collaborated with a cross-functional team to ensure alignment with organizational goals and customer satisfaction.

Education

BBA - Finance

John Brown University
Siloam Springs, AR
05-2028

High School Diploma -

Little Rock Christian
Little Rock, AR
05-2024

Skills

  • Sales & Customer Relationship Management: Experience in customer interactions, upselling, and addressing customer needs
  • Marketing & Promotions: Social media management, content creation, and brand promotion for digital stores
  • Business Management: Strong organizational skills, team leadership, and project management
  • Languages: Fluent in English, Haitian Creole, and French
  • Technical: Microsoft Excel (Advanced), Microsoft Word, Zoom, Adobe Suite, Social Media Management
  • Core Competencies: Communication, Teamwork, Problem-Solving, Merchandising, Inventory Management, Leadership, Adaptability

Languages

English
Native/ Bilingual
French
Professional
Haitian Creole
Native/ Bilingual

Accomplishments

  • @ShotsByAtou: Self-curated Instagram & TikTok pages showcasing photography and videos of Haiti. Increased follower engagement by 20% through targeted content and social media promotions.
  • Photography Sales: Operated a digital photography store, successfully upselling prints to clients and managing customer transactions.
  • Soccer Achievements:Arkansas Crew State Champion (2022)
    All-State Player, Little Rock Christian Academy (2022)
    2nd Highest Goal Scorer, Little Rock Christian Academy (2022)
    Weston Cup FL Champion (2020)

Timeline

Youth Soccer Coach

Little Rock Rangers
08.2023 - 05.2024

Assistant Photographer

Little Rock Christian Academy
01.2023 - 05.2024

Childcare Personnel

Self-employeed
01.2019 - 11.2022

Language Translator

Vision of Hope
03.2016 - 12.2019

BBA - Finance

John Brown University

High School Diploma -

Little Rock Christian

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Matthew Lucien