Matthew Lyons
Hixson,TN
Summary
Dynamic Key Account Manager with 18 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts . Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
18
18
years of professional experience
Work History
Key Account Manager
C.H. Robinson
01.2019 - Current
- Role change due to network consolidation
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Work directly with customer to create yearly freight budgets/ KPI’s to manage against.
- Conduct regular business reviews leveraging internal data and market intelligence to give client insights and drive continuous improvement in their supply chain
- Collaborate with multiple remote operations teams to ensure business is executed to exceed customer requirements.
- 25 million in sales 2021. Top producer for team for 2022 YTD.
Manager of Account Management
C.H. Robinson
Chattanooga, TN
01.2008 - 01.2019
- Led local account management team including account managers, coordinators , operations and interns
- Conducted interviews and onboarded new hires
- Developed talent by setting consistent coaching and field evaluation routines
- Planned weekly team meetings sharing industry updates and budget progress
- Researched and identified opportunities for account growth, account penetration and market expansion through portfolio of over 50 customers .
Carrier/ Customer Account Manager
C.H. Robinson
01.2004 - 01.2008
- As new hire for start up branch involved in account management/ carrier sourcing/ and sales
- Built relationships with local TL and LTL carrier base
- Gained extensive knowledge working carrier portfolio on how to package freight to obtain best combination of price and service
- Generated additional revenue opportunities by introducing and leveraging company's products and services.
- Became top branch top producer by 2nd year
Education
Bachelor of Arts - Marketing
The University of Tennessee - Chattanooga
Skills
- Strategic account management
- Consultative selling
- Business Development
- Relationship Building
- Supply chain market analysis
- TMS software
- Carrier contract negotiation
- Extensive experience in Truckload , Flatbed, LTL, Rail
- KPI/ Carrier scorecard
Timeline
Key Account Manager
C.H. Robinson
01.2019 - Current
Manager of Account Management
C.H. Robinson
01.2008 - 01.2019
Carrier/ Customer Account Manager
C.H. Robinson
01.2004 - 01.2008
Bachelor of Arts - Marketing
The University of Tennessee - Chattanooga