Matthew Lyons
Austin,TX
Summary
Automotive diagnostics, development, service, and repair expert with 17 years of high-line brand experience with 12 years dedicated to electric vehicles.
Overview
17
17
years of professional experience
Work History
Staff Field Service Engineer
Rivian Automotive Inc.
03.2021 - Current
- Top-tier technical support for Rivian Service Operations across Texas, Oklahoma, New Mexico, Colorado, and Arizona. Currently, it encompasses 137 service technicians and 10 diagnostic specialists (first-tier technical support).
- Developed diagnostic content and procedures for vehicle systems.
- Worked with field reliability, service quality, software, and supplier quality on reporting and root causing high-impacting and trending vehicle issues.
- Developed technical training material to fill knowledge gaps in the Service Organization.
- Performed technical investigations for legal cases.
- Supported R1/EDV vehicle prototype testing, development and special projects.
- POC and response person for all compromised HV/ESS issues in my support region.
Field Technical Specialist
Tesla
07.2018 - 03.2021
- Top-tier technical support for Tesla Service Operations in Texas, Oklahoma, and New Mexico. Approximately 250 service technicians.
- Supported Model 3 product launch in the United States and Europe. Root causing technical issues and reporting back to the appropriate teams.
- POC and response person for all compromised high-voltage vehicle systems and ESS in my support region.
- Developed and administered the service technician mastery program.
- Root caused critical, trending, and novel vehicle issues. Developed repairs and diagnostics when required.
- Authored NHTSA early warning/TREAD reports.
Sr. Service Technician
Tesla
10.2013 - 07.2018
- Diagnostic team lead in Austin, TX, service center.
- Supported critical service missions in Norway.
- Supported post-production vehicle repair in the Fremont, CA, production facility.
- Supported Model X launch, service manual procedures, and labor times.
- Generated reports on trending and critical field issues for service engineering and product support teams.
Star Certified Systems Technician
Mercedes Benz of Austin
02.2010 - 10.2013
- Performed complete Mercedes Benz vehicle diagnosis and repairs.
- Top 25% in technician production.
Service Technician
BMW of Austin
02.2008 - 02.2010
- Complete diagnosis and repair of BMW vehicles.
- Selected for drivability and repeat concerns diagnostics team.
Education
Automotive, Diesel, Industrial Technology -
Universal Technical Institute
02-2008
Skills
- CAN/LIN/ETH bus diagnostics
- HV/ESS diagnostics and repair
- Jira/Confluence proficiency
- EV Charging diagnostics
- Linux, Python proficiency
- Vector and PEAK tools proficiency
- Legal/Sensitive issue training
- Hiring and interviewing for technical roles
Timeline
Staff Field Service Engineer
Rivian Automotive Inc.
03.2021 - Current
Field Technical Specialist
Tesla
07.2018 - 03.2021
Sr. Service Technician
Tesla
10.2013 - 07.2018
Star Certified Systems Technician
Mercedes Benz of Austin
02.2010 - 10.2013
Service Technician
BMW of Austin
02.2008 - 02.2010
Automotive, Diesel, Industrial Technology -
Universal Technical Institute
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