Matthew Magee
Ithaca,NY
Summary
Highly motivated and customer-focused IT Support Technician with 10+ years of experience providing comprehensive technical support for Apple and Windows desktops and laptops. Proven ability to assist end-users with diverse technology needs, ensuring smooth operation and optimal performance, whether troubleshooting on-site, via phone, or through remote connection. Excellent communication skills, enabling clear and empathetic interaction with users of all technical levels, while efficiently and effectively resolving technical issues.
Overview
7
7
years of professional experience
Work History
LAN Support Specialist
Trumansburg School District
01.2022 - Current
- Develop and deliver training sessions to staff and teachers on the effective use of technology resources, promoting digital literacy and maximizing the impact of technology in education.
- Maintain and troubleshoot a diverse range of technology, including Chromebooks, laptops, PoE phones, security cameras, and smart boards, ensuring optimal performance and minimal downtime.
- Educate and communicate the importance of data protection and security protocols to staff, teachers, and students, fostering a culture of cybersecurity awareness.
Desktop Service Tech
Tompkins Trust Company
01.2020 - 01.2022
- Provided comprehensive on-site and remote technical support to end-users across 12 branch locations throughout Central New York, addressing diverse IT needs, resolving hardware and software issues, and collaborating with staff on projects.
- Support of thin client systems, receipt printers, and check scanners for tellers, ensuring smooth and efficient transaction processing and reliable operation of critical banking equipment.
Tech Support
CBORD
01.2019 - 01.2022
- Provided a high volume of remote technical support to customers nationwide using the company's proprietary POS systems, encompassing 4-5 different software versions and a wide range of hardware configurations.
- Supported diverse customer environments, including cafeterias in hospitals and universities, demonstrating adaptability to various technical needs.
- Provided 24/7 support as part of a weekly on-call rotation, occurring every four weeks, handling an average of several calls per night between 7 PM and 7 AM.
Education
GED -
Trumansburg Central School
Trumansburg, NYSkills
- Ticketing software
- Schedule preparation
- Hapara
- CrowdStrike
- Dashboard
- Decision-making confidence
- Strong analytical skills
- Time management
- Cross-functional teamwork
- Strong adaptability to challenges
Timeline
LAN Support Specialist
Trumansburg School District
01.2022 - Current
Desktop Service Tech
Tompkins Trust Company
01.2020 - 01.2022
Tech Support
CBORD
01.2019 - 01.2022
GED -
Trumansburg Central School