Matthew Magtuloy
Anchorage,AK
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
I am willing to learn new stuff and into trying something new and will provide the best results as an employee
Overview
8
8
years of professional experience
Work History
Patient Care Technician
US Renal
Anchorage, Alaska
08.2024 - Current
- Provided emotional support to patients and their families during difficult times.
- Make sure patients feel safe and happy when entering the building for treatment and when leaving building
- Performed phlebotomy, and other laboratory tests as directed by physician or RN.
- Set up and test machines for dialysis patients
- Make packs for each specified patients
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Restocked unit frequently with necessary medical supplies.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Explained treatment procedures to patients and their families.
Delivery Driver
DoorDash
Anchorage, Alaska
05.2020 - Current
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Maintained accurate records of goods delivered and collected payments as required.
- Inspected vehicle and maintained gas, oil and water levels.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Kept accurate logs of all deliveries and trips.
- Handled merchandise in accordance with product handling standards.
- Received daily delivery instructions and route assignments from dispatch.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Utilized GPS and maps for efficient route planning.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Certified Medical Assistant
Andrzej Maciejewskie MD
Anchorage, Alaska
10.2021 - 06.2024
- Changed dressings on wounds to prevent infection and check for healing.
- Handled general office duties to support administrative staff during peak hours.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Organized charts, documents and supplies to maintain team productivity.
- Processed orders for medical supplies and lab equipment.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Manger
McDonald's
Anchorage, AK
05.2017 - 09.2020
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured compliance with regulatory requirements and industry standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed risk by developing and implementing effective risk management strategies.
- Delegated work to staff, setting priorities and goals.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
High School Diploma -
Bettye Davis East Anchorahe High School
Anchorage, AK05-2020
Some College (No Degree) - Certified Medical Assistant
Alaska Career College
Anchorage, AKSkills
- Team collaboration
- Great Team Worker
- Great at Multitasking
- Able to lift over 100 pounds, I do it daily with patients
- I am willing to learn new stuff
- I am well organised with any environment im in
- I will instantly do anything told for me to do with no complaints
Timeline
Patient Care Technician
US Renal
08.2024 - Current
Certified Medical Assistant
Andrzej Maciejewskie MD
10.2021 - 06.2024
Delivery Driver
DoorDash
05.2020 - Current
Manger
McDonald's
05.2017 - 09.2020
High School Diploma -
Bettye Davis East Anchorahe High School
Some College (No Degree) - Certified Medical Assistant
Alaska Career College