Matthew Malcom
Harrisonburg,VA
Summary
- Sales Expertise: Has proven the ability to drive revenue growth for multiple organizations by identifying opportunities, presenting tailored solutions, and negotiating and closing deals with a client-first approach.
- Leadership Experience: Appointed by multiple companies, I have proven effectiveness at motivating teams, setting clear objectives, and fostering a culture of collaboration and accountability.
- Customer Service Excellence: Dedicated to ensuring positive client experiences through active listening, empathy, and timely problem resolution for many years in many different settings.
- Strong Communication Skills: Skilled in delivering persuasive presentations, engaging diverse audiences, and facilitating open, productive dialogue.
- Athletic accomplishments: Demonstrates discipline, dedication, and teamwork—attributes that have been gained through years of training and competition that enhance professional performance.
Overview
10
10
years of professional experience
Work History
Bar Manager/Bartender
Pale Fire Brewing Co.
Harrisonburg, VA
06.2024 - Current
- Oversee operations on a daily basis, Training employees on bar and service to ensure the best customer service to our patrons.
- Making sure liquor and juices are stocked, using tools such as Microsoft Excel and Word to do inventory and prepare orders to make sure the bar has the proper amount of ingredients to make fresh cocktails.
- Create cocktail menu, blending flavors between different liquors and juices to find a combination that customers enjoy.
- ABC Manager, up to date with current ABC and ServSafe protocols.
Sales Representative
Massanutten Resort
McGaheysville, VA
06.2024 - Current
- Offer various perspectives on vacation accommodations and help families seek an easier way to enjoy leisure time.
- Work with families to find a comfortable plan to be able to create memories with the people that they love.
- Negotiate finances in order to find a suitable budget for clients to take advantage of the program offered.
Head of Security/Bar Back
The Pavilion
Old Lyme, CT
06.2020 - 09.2024
- Oversaw and coordinated all aspects of venue security to ensure a safe, controlled, and positive environment for patrons and staff.
- Managed a team of security personnel, enforced entry policies, and responded to incidents with professionalism and efficiency.
- Supported bartenders by maintaining stock levels, preparing garnishes, and ensuring a clean, efficient bar environment during high-volume shifts.
- Contributed to smooth operations and a seamless guest experience.
Camp Counselor
East Lyme Sports Academy
East Lyme, CT
06.2015 - 08.2018
- Oversee about 100 camp attendees in different age ranges.
- Invent different activities and games related to the assigned sport for the day to provide kids with great experiences to find the sport they love!
- Provide emotional support when needed.
- Created a welcoming environment with kids to release energy, be social, and learn what winning and losing looks like.
Education
Graduate Certificate - Leadership and Public Management
University of Connecticut
Storrs, CT05.2024
Bachelor's - Business Administration, Minor in Marketing
Eastern Connecticut State University
Willimantic, CT05.2023
General Education - East Lyme, CT
East Lyme High School
East Lyme, CT06.2018
Skills
- Restaurant Experience
- Effective communication
- Financial reporting
- Sales forecasting
- Supervisory experience
- Revenue forecasting
- Microsoft Excel
- Microsoft Word
- Leadership
- Sales
- Negotiation
- Customer Service
- Time Management
- Inventory management
- Staff training
- Customer service
- Problem solving
- Conflict resolution
Affiliations
- Dishwasher, Castello's Italian Restaurant
- Volunteer Worker, New London Soup Kitchen
- Landscaper, Ryan's Reliable
- Baseball Coach, East Lyme Little League
- Dietary Aide, Bayview Healthcare
- BOH inventory, Darling's Auto Parts
- Package Handler, FedEx
Accomplishments
- Second Team All-state Selection 2018 (Baseball)
- LEC Rookie of the Year 2019 (Eastern Connecticut State)
- ABCA Second Team All-Region Selection 2019
- 2019 Futures Collegiate Baseball League All-star Selection
- First Team All-LEC Selection 2022
- ABCA First Team All- Region Selection 2022
- ABCA Third Team All-American Selection 2022
- LEC Champion 2022
- Division 3 National Champion 2022
- Eastern Connecticut State University Captain Nomination 2x
- LEC First Team Selection 2023
- ABCA First Team All Region Selection 2023
- ABCA Second Team All American Selection 2023
- LEC Champion 2023
- Received full ride to the University of Connecticut 2024
- Dean's List Fall Semester 2024 and Spring Semester 2025
- Helped lead baseball team to 2nd super regional appearance in 3 years
Timeline
Bar Manager/Bartender
Pale Fire Brewing Co.
06.2024 - Current
Sales Representative
Massanutten Resort
06.2024 - Current
Head of Security/Bar Back
The Pavilion
06.2020 - 09.2024
Camp Counselor
East Lyme Sports Academy
06.2015 - 08.2018
Graduate Certificate - Leadership and Public Management
University of Connecticut
Bachelor's - Business Administration, Minor in Marketing
Eastern Connecticut State University
General Education - East Lyme, CT
East Lyme High School
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