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Matthew Malone
Rio Rancho,NM
Summary
Accomplished claims investigator with a strong focus on policy analysis and professional ethics. Proven ability to analyze and evaluate claims, ensuring accurate liability determinations and effective damage assessments. Seeking to leverage skills to enhance organizational efficiency and client satisfaction.
Overview
25
25
years of professional experience
Work History
Licensed Independent Insurance Adjuster
Mutual Adjusters Group LLC.
Rio Rancho, NM
12.2024 - Current
- Evaluated claims to determine coverage and liability for property damage incidents.
- Conducted thorough investigations, including interviews and site inspections, to gather necessary evidence.
- Prepared detailed reports outlining findings and recommendations for claims resolution.
- Collaborated with policyholders, agents, and legal representatives to facilitate effective communication and understanding.
- Utilized claims management software to track progress and document case updates efficiently.
- Assessed loss estimates by analyzing damages and consulting industry standards for accurate evaluations.
- Maintained compliance with state regulations and company policies throughout the adjusting process.
Slot Technician
Santa Ana Star Casino Hotel
Bernalillo, NM
06.2023 - Current
- Diagnosed and repaired electronic slot machine malfunctions to ensure optimal functionality.
- Conducted routine maintenance on gaming machines to enhance reliability and performance.
- Collaborated with team members to troubleshoot issues, minimizing downtime for casino operations.
- Implemented preventive maintenance schedules, improving overall machine efficiency and longevity.
Construction / Quality Inspector / Job Foreman
Kel's General Services
Whidbey Island, WA
06.2001 - 01.2023
- Conducted detailed inspections of products for quality assurance and compliance with industry standards.
- Identified defects and implemented corrective actions to enhance product quality and reliability.
- Trained new inspectors on quality control processes and inspection techniques to ensure consistency.
- Collaborated with production teams to streamline workflows and improve operational efficiency in quality checks.
- Developed inspection protocols that increased accuracy in detecting non-conformance issues within products.
Education
Hearing Instrument Technology
Bates Technical College
Tacoma, WAAssociate of Science - Computer Information Systems
Skagit Valley College
Mount Vernon, WA12-2019
Skills
- Claims investigation
- Professional ethics
- Property valuation
- Liability determination
- Policy analysis
- Damage assessment
Timeline
Licensed Independent Insurance Adjuster
Mutual Adjusters Group LLC.
12.2024 - Current
Slot Technician
Santa Ana Star Casino Hotel
06.2023 - Current
Construction / Quality Inspector / Job Foreman
Kel's General Services
06.2001 - 01.2023
Hearing Instrument Technology
Bates Technical College
Associate of Science - Computer Information Systems
Skagit Valley College