Matthew Malunat
Bellmawr,NJ
Summary
Service individual with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Supervisor
CINTAS, Professional Uniform And Facility Services
Philadelphia, PA
03.2021 - Current
- Assisted with training and development of team members.
- Monitored team's performance and gave feedback when necessary.
- Improved customer confidence and recovered previous year sales losses by building and renewing customer relationships to define market opportunities.
- Improved productivity by overseeing team of 9 Service Sales Representatives
Route Specialist
CINTAS, Professional Uniform And Facility Services
Aston , PA
11.2020 - 03.2021
- Train Struggling SSRs
- Route Efficiency
- Restore Relationships with customers
- Managed and Built relationships with Large and Specialty Route customers
Route Service Sales Representative
CINTAS, Professional Uniform And Facility Services
Montgomery, NY
09.2019 - 11.2020
- Boosted revenues by upselling to established customers.
- Exceeded customers expectations by going above and beyond
- Immediately addressed problems with customers to promote speedy resolution.
- Grew Route by more than 5K
- Maxed out Delinquent Bonus every month
Assistant Offensive Line Coach
Utica College
Utica, NY
12.2012 - 01.2014
- Leadership
- Established team meetings and leadership discussions
- Motivated players to become better students, athletes, and people
- Recruited student-athletes of highest caliber to elevate team performance.
Offensive Lineman
Utica College
Utica, NY
08.2009 - 11.2013
- Captain
- Voted to Leadership Council
- 2 time All- Conference
- Voted to Utica College All-time Football Team
Education
Bachelor of Science - Journalism
Utica College
Utica, NY05.2014
Skills
- Leadership
- Efficiency
- Excellent written and verbal communications
- Communicates well with broad range of individuals
- Experienced in negotiating tactics
- Expert in relationship building techniques
- B2B sales and customer service skills
- Emotional intelligence
- Professional telephone demeanor
- Account management
Accomplishments
- Part of Number 1 Delinquent % team in Company
- Part of Summit Q3 FY'22 Team
- Part of PC Ranked Team
- Transitioned Numerous Large Clean Rental Customers
Certification
Meticulous Hiring
Supervisor Effectiveness
Timeline
Service Supervisor
CINTAS, Professional Uniform And Facility Services
03.2021 - Current
Route Specialist
CINTAS, Professional Uniform And Facility Services
11.2020 - 03.2021
Route Service Sales Representative
CINTAS, Professional Uniform And Facility Services
09.2019 - 11.2020
Assistant Offensive Line Coach
Utica College
12.2012 - 01.2014
Offensive Lineman
Utica College
08.2009 - 11.2013
Bachelor of Science - Journalism
Utica College
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