Matthew Mandra
Mount Dora,Florida
Summary
Strategic, results-driven leader with a decade of experience in automotive finance, sales, and customer service, known for driving team performance, exceeding revenue goals, and mentoring high-performing teams while optimizing client experience and operational efficiency.
Overview
11
11
years of professional experience
Work History
Loan officer
Way.com
Mount Dora, FL
08.2025 - Current
- As a Loan Specialist at AutoPay, I lead the charge in high-volume refinance operations, navigating complex financial profiles with precision and integrity.
- I've become a go-to resource for onboarding and mentoring new specialists, often providing coaching that directly impacts team performance and morale.
- My consistent ranking at the top of the department for contract close rates and client retention stems from my strategic approach; balancing compliance, communication, and efficiency.
- Working Remotely
Loan Specialist
Autopay
Denver, CO
01.2025 - 08.2025
- As a Loan Specialist at AutoPay, I lead the charge in high-volume refinance operations, navigating complex financial profiles with precision and integrity.
- I've become a go-to resource for onboarding and mentoring new specialists, often providing coaching that directly impacts team performance and morale.
- My consistent ranking at the top of the department for contract close rates and client retention stems from my strategic approach; balancing compliance, communication, and efficiency.
- Remote and in office
Finance Specialist
iLending Auto Refinance
Centennial, CO
07.2021 - 11.2024
- At iLending, I stepped into a senior finance consultant role that extended beyond client-facing work.
- I became a bridge between departments, often stepping in to communicate critical updates between sales, funding, and administration.
- I developed a strong reputation for training junior team members on GAP and warranty product education, helping boost revenue per deal and equipping newer consultants with tools for long-term success.
- My ability to troubleshoot quality assurance issues and align client education with closing strategies led to a noticeable increase in team-level performance and customer satisfaction.
- Worked Remote/Hybrid
Client Advisor
Schomp BMW
Highlands Ranch, CO
10.2020 - 06.2021
- At Schomp BMW, I operated in a fast-paced luxury environment where client expectations were high and every detail mattered.
- I handled a full sales pipeline while maintaining top-tier customer experiences, using both my product knowledge and emotional intelligence to guide clients through high-stakes decisions.
- I was also instrumental in building digital rapport through CRM tools and follow-ups, which consistently helped me surpass monthly quotas and generate strong referral business.
Client Advisor
Lou Bachrodt Mazda & Chevrolet
Coconut Creek, FL
12.2015 - 08.2020
- During my tenure at Lou Bachrodt Mazda, I became one of the top-performing advisors in both volume and customer satisfaction.
- My approach was hands-on. I trained incoming staff on our systems, coached them on inventory presentation, and refined our digital communication strategy to boost lead conversion.
- My ability to build trust quickly made me a consistent closer and a reliable source of insight for both peers and leadership.
Sales Consultant
Sentry Ford Lincoln
Boston, MA
08.2014 - 11.2015
- During my tenure at Lou Bachrodt Mazda, I became one of the top-performing advisors in both volume and customer satisfaction.
- My approach was hands-on. I trained incoming staff on our systems, coached them on inventory presentation, and refined our digital communication strategy to boost lead conversion.
- My ability to build trust quickly made me a consistent closer and a reliable source of insight for both peers and leadership.
Education
High School -
Estero High School
Estero, FL05.2009
Skills
- Team Coaching
- Performance Reviews
- Financial Product Knowledge
- CRM
- Pipeline Management
- Digital Sales Tools
- Quality Assurance
- Cross-Team Collaboration
- Sales Metrics Analysis
- KPI Reporting
- Exceptional Communication
- Conflict Resolution
- Adaptable Leadership
- Training
- Onboarding
- Client Relations
- Needs Assessment
- Remote experience
Timeline
Loan officer
Way.com
08.2025 - Current
Loan Specialist
Autopay
01.2025 - 08.2025
Finance Specialist
iLending Auto Refinance
07.2021 - 11.2024
Client Advisor
Schomp BMW
10.2020 - 06.2021
Client Advisor
Lou Bachrodt Mazda & Chevrolet
12.2015 - 08.2020
Sales Consultant
Sentry Ford Lincoln
08.2014 - 11.2015
High School -
Estero High School