Matthew Manning
Iowa City
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration, details, and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering a cohesive and productive team environment. Targeting a supervisor role to drive multi-account performance at the highest standard.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
Stryker Endoscopy
Iowa City, IA
08.2025 - Current
- Built a standout customer relationship measured in outcomes: documentation habits cited unprompted at QBR as the team reliability benchmark; hospital staff requested teammates mirror the system in absence.
- Presented team performance data across 3 consecutive QBRs before customer, sales, and leadership; earned unsolicited praise from a visiting manager and recognition from sales rep for consistent improvement.
- Learned from and supported two neighboring Stryker team accounts, broadening experience with in-room support and other SPD workflows.
- Achieved zero-error Q4 and zero Joint Commission concerns while managing a team of 17 with 5 new hires onboarded within 10 weeks.
- Own full account metric accuracy, track PPP performance data presented at quarterly business reviews, deliver FPC billing confirmed by customer.
Senior OnSite Specialist
Stryker Endoscopy
Iowa City, IA
07.2025 - 08.2025
- Promoted to Senior Specialist mid-interim-lead tenure for demonstrated leadership performance; assumed full Team Lead role within weeks.
- Planned and executed a full-team national leadership showcase; Senior Director Jordan Divine responded: “I’d put your team up against any team in the country.”
OnSite Specialist
Stryker Endoscopy
Iowa City, IA
04.2024 - 07.2025
- Rebuilt team culture alongside incoming supervisor: introduced teammate-led huddle segments, accountability meetings, and digitized competency tracking — reducing upload turnaround from multiple days to same-day.
- Assumed team lead responsibilities organically owning the 17-person rotating schedule, tracking daily metrics, and contributing consistently at team huddle. Joined the training team, volunteered to cover third shift, and learned every corner of our department.
Event Server & Hospitality Host
The Club at UK’s Spindletop Hall
Lexington, KY
04.2024 - 03.2025
- Coordinated service teams across high-profile university and private events, delivering seamless guest experiences under pressure in a fast-paced hospitality environment.
Team Lead, Customer Service and Operations
Apiary Fine Catering & Events
Lexington, KY
04.2022 - 11.2022
- Directed teams of 30+ across high-profile weddings and charity fundraisers; owned task delegation, goal communication, and real-time execution.
Customer Service Specialist
Louisville Slugger Sports Complex
Peoria, IL
05.2018 - 06.2022
- Contributed to staff hiring and training while managing revenue transactions and enforcing facility standards across a high-volume sports operation.
Physical Therapy Aide – Internship
Professional Therapy Services
Peoria, IL
05.2021 - 08.2021
- Supported clinical operations across diverse patient populations; independently managed in-home care for a former athlete, achieving measurable mobility and strength outcomes.
Education
Bachelor of Science in Education - Kinesiology Exercise Science
University of Kentucky
12-2023
Skills
- Team Leadership & Culture Development
- Account Billing & Revenue Accuracy (FPC/PPP)
- Onboarding Design & Talent Development
- Compliance & Regulatory Readiness (JCO/CER)
- Attention To Detail
- Conflict Resolution
- Coaching & Mentoring
- Customer & Stakeholder Engagement
Affiliations
- Juvenile Diabetes Research Foundation Committee Co-Chair (2018 – Present)
- Out of the Darkness Walk University of Kentucky - Head Relations Officer (Spring 2022)
- Leadership Legacy Award Recipient (Fall 2019)
Certification
- Certified Endoscope Reprocessor (CER) – Iowa City, IA Jan 2026
- Professional Sales Process Workshop – Gatton School of Business, Feb 2023
Timeline
Team Lead
Stryker Endoscopy
08.2025 - Current
Senior OnSite Specialist
Stryker Endoscopy
07.2025 - 08.2025
OnSite Specialist
Stryker Endoscopy
04.2024 - 07.2025
Event Server & Hospitality Host
The Club at UK’s Spindletop Hall
04.2024 - 03.2025
Team Lead, Customer Service and Operations
Apiary Fine Catering & Events
04.2022 - 11.2022
Physical Therapy Aide – Internship
Professional Therapy Services
05.2021 - 08.2021
Customer Service Specialist
Louisville Slugger Sports Complex
05.2018 - 06.2022
Bachelor of Science in Education - Kinesiology Exercise Science
University of Kentucky